Customer Service Representative - Stouffville, Canada - telMAX

telMAX
telMAX
Verified Company
Stouffville, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

RESPONSIBILITIES:


  • Provide telMAX customers with an extraordinary customer service experience.
  • Operate well both independently and in a team in a fast paced, multitasking environment while maintaining accuracy and attention to detail.
  • Complete accurate transactions in a timely manner.
  • Handle collections activities on overdue accounts.
  • Be organized, determined, persistent and demonstrate exceptional problemsolving abilities.
  • Demonstrate a high level of attention to detail.
  • Display excellent verbal and written communications skills.
  • Keep the customer informed of work to be done.
  • Continue to learn and understand telMAX's products and services to promptly respond to customer inquiries regarding software usage/features, monitoring, installation, maintenance and troubleshooting.
  • Proactively respond to network events reported on monitoring tools in the Customer Support Centre and document all interactions and/or escalations and troubleshooting steps taken.
  • Continually train on proprietary system enhancements to manage customer requests more efficiently and effectively.
  • Have sound practical judgment of priorities and time management.
  • Demonstrating commitment to stay up to date with work processes, policies and company information.

REQUIREMENTS AND SKILLS:


  • Preference for bilingual (Mandarin and/or Cantonese) applicants.
  • Prior experience in a call centre environment, or experience handling customers over the phone.
  • Prior experience in telecommunications considered an asset
  • Proficiency in, CRM, Billing Systems and Office Software (ie. Word, Power Point, Excel, Outlook)
  • Technical Proficiency with troubleshooting and connecting customers.
  • Customer Champion: passionate about providing world class customer service and sales solutions.
  • Possess multitasking abilities.
  • Must be accountable to work schedules, and have flexibility to work evenings and weekends based on business needs
  • Demonstrated ability to problem solve in a fastpaced environment.
  • Strong attention to detail, patience, and good active listening skills.
  • This is an In-Person Position

Benefits:


  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Experience:


  • Customer service: 3 years (preferred)

Language:


  • Mandarin and/or Cantonese (required)

Work Location:
In person
More jobs from telMAX
See all jobs of telMAX