Account Specialist- Retail Services Core Operations - Mississauga, Canada - Citi

Citi

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Account Specialist is an entry level position responsible for assisting with processing moderately complex customer inquiries in coordination with the Customer Service function.

The overall objective is to minimize any potential operating loss, by providing the best solutions to client inquiries.

Responsibilities:

Analyze and select the best answer to customer inquiries based on past practices and precedence
Interpret, manage, and resolve full service written inquiries, through factbased research and information gathering
Partner with new team members and provide guidance all aspects of responding to service inquiries
Provide assistance on the delivery of an expansive array of products and services under limited supervision
Complete assigned tasks in an efficient and accurate manner

Qualifications:

13 years' work experience in a related role
Ability to calculate percentages, finance charges, and required account adjustments
Efficient technical and data entry skills, including utilizing a 10key touchpad
Demonstrated ability to stay organized in a fastpaced environment
Effective verbal and written communication and analytical skills

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Shift available 8:30 am 4:30 pm Monday
Friday or 9:00 am 5:00 pm Monday
Friday

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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