Disability Case Management Consultant - Montréal, Canada - Sun Life

Sun Life

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

What will you do?

Coach your team in clientfocused case management and achieving results.
Refine your assigned team skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performance
Support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes
Collaborate with your peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities
Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers.
Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally.
Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate.

What do you need to succeed?

35 years in Disability Case Management (short and long term disability)
University degree or a completed college diploma. Occupational health, disability management or other health related areas are assets, but are not limited
Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Analytical, organizational and problem solving skills
Influencing and negotiating skills
Knowledge of strategic interventions
Positive attitude with a drive to succeed and a commitment to quality service

- listening skills and capacity for empathy

What's in it for you?

Our commitment to talent development
Comprehensive training programs from the start of employment and ongoing coaching to set you up for success
Our complete benefits package starting your first day
Collaborative environment where you are encouraged to share your ideas

Sun Life Savers

Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

51,700/ ,800/83 800

Job Category:

Claims - Life & Disability

Posting End Date:

10/09/2023