Intake Worker - Port Moody, Canada - SHARE Family & Community Services

SHARE Family & Community Services

Verified Company

Port Moody, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Intake Worker - Casual On Call

Under the direction of the Director of Programs and Services, the Intake Worker receives and processes requests by telephone, fax and in person for counselling services.

The Intake Worker assigns cases according to established protocols.

Duties and Responsibilities:

Provide specific detailed information to callers about counselling services, groups, other agency services and community resources;
Screen for high risk callers who may require immediate service;
Assess fee assignment, acquire documents and relevant intake information;
Distribute cases to counsellors and/or programs;
Uses client database to create data files on callers requesting service and hard copy files for completed intakes;
Maintains tables and data integrity of the client database and producing reports
Participates in regular quality assurance reviews, supervision and meetings as required.

Qualifications Required:

Undergraduate degree in Human Services
Experience and familiarity with counselling and family support programs

Required Knowledge, Skills, and Abilities:

Excellent interpersonal skills in listening, empathy and clarification;
Excellent professional telephone manner;
Strong organizational skills, able to follow through on procedures and use time effectively;
Excellent attention to detail, proofreading and organizational skills.
Excellent oral and written communication skills.
Ability to work independently and multitask to meet deadlines.

Closing Date_:
_** March 31, 2023

Our Organization

SHARE is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities.

SHARE Family & Community Services exists to Connect, Engage, and Strengthen Individuals and Families.