Program Support and Service Innovation Lead - Edmonton, Canada - University of Alberta

University of Alberta

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BUS Undergraduate Office:

Competition No.

Posting Date

Jan 16, 2023

Closing Date

Feb 03, 2023

Position Type

Full Time - Operating Funded

Salary Range

$63,663 to $88,722 per year

Grade

Hours

35
This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.

We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department/Faculty Summary

Position Summary
Are you a business expert who is passionate about delivering excellent service? Do you have a talent for working with systems, people and processes?

The Alberta School of Business is looking for a driven individual who will be dedicated to creating a leading edge student experience that is proactive, responsive, consistent, scalable and technology-savvy.

Reporting to the Manager, Undergraduate Office, the Program Support and Service Innovation (PSSI) Lead is a technical expert with a strong focus on creating opportunities for business insights and leading service excellence initiatives.

The PSSI Lead also provides day-to-day functional supervision, leadership and training for staff in the UG Office.

The Faculty of Business offers a wide array of options for students across 5 degree programs, 11 majors, a growing number of certificates, campus partnerships, and many opportunities for experiential learning (e.g. over 20 student clubs, conference opportunities, national and international case competitions, etc.).The Faculty is also the administrative home for the Peter Lougheed Leadership College, for which the UG Office directly provides services.

Duties
Functional Supervision and Leadership

In collaboration with the Manager, Undergraduate Office and Associate Dean, ensures effective operation of Undergraduate Office team.
Engages staff and fosters a collaborative approach based on trust and open communication.
Monitors Program Support team's workload and tasks to ensure deadlines are met and works with Manager, Undergraduate Office to redistribute work as necessary.
Acts in absence of Manager, Undergraduate Office during absences, with respect to program support and service innovation oversight duties.
Promotes the vision of the Undergraduate Office, and by extension, the Alberta School of Business, to support an engaged team, that in turn, creates a more engaging and welcoming environment to students.
Provides statistical reporting for the Manager Undergraduate Office regarding workflow, program (student) statistics, Accreditation requests, etc.
Faculty delegate on campus and faculty working groups and committees as needed (e.g. Academic Advisement group).

Service Innovation, Processes and Project Management

Plans and implements new student systems and processes for the Alberta School of Business.
Works with stakeholders to determine business requirements; writes detailed technical requirements based on business requirements gathered.
Develops, monitors and communicates project scope, timelines, milestones and gates in order to effectively identify and communicate project deliverables.
Research and investigates new technologies; develops project briefs, proposals and business cases to support senior leadership decision making regarding project prioritization and resource allocation.
Responsible for keeping up to date on best practices in student systems and services.
Works collaboratively to ensure that policies and processes are consistently applied across individual student cases, and for the faculty as a whole.
Develops user manuals for systems, procedures and practices.

Application Design, Planning and Development

Provides lead analyst planning and execution of student systems for the UG Office, including user acceptance testing, deployment and troubleshooting.
Responsible for the development, execution and maintenance of the Academic Advisement Tool in Campus Solutions for all undergraduate Business students.