Senior Operations Support Representative - Canada - Volkswagen Group of America

Description

Job Description - Senior Operations Support Representative (VCI

Senior Operations Support Representative - VCI003413

Primary Location Primary Location

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company's offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Role summary

The Senior Operations Support representative will be responsible for supporting the supervisor, co-workers, and the operations support team in day-to-day activities. The responsibilities include to complete customer impacting tasks that require special attention for which representatives require authorization and /or additional verifications to complete the transactions.

Key responsibilities:

• Act as a subject matter expert for tasks, policies and procedures assigned and executed within the department and be a resource person to guide and support representatives. Assist the team with completing their daily administrative tasks.
• Support supervisor by monitoring all tasks and analyzing team performance through Work manager. Ensure that all schedules are updated and assign tasks to employees.
• Support with training new hirers and auditing transactions related to day-to-day operations to ensure accuracy and compliance.
• Approve and validate refinancing of loans, payment extensions and vehicle substitutions. Process the reconciliation between internal and vendor report to ensure that all accounts in the portfolio are accurately registered.

Formal education

• College diploma or equivalent
• Preferred: University diploma

Experience

• 1 to 3 years of op erations support experience
• General knowledge of credit and the automotive industry
• Oral and written communication skills in both French and English
• Good understanding of call center operations, performance indicators and knowledge of the overall workflow within the Financial Services activities Negotiation skills Work schedule
• Schedules staggered in rotation from 8am to 6pm, Monday to Friday.

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process please advise in advance.