Accounting Officer Ii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

402652BR

Auto Finance

Toronto, ON

March 11, 2023

Company Overview

Department Overview

PRIMARY PURPOSE OF THE JOB Provides a range of administrative, transaction processing, data gathering, verification, cleansing, report production and/or operational finance support for the overall Bank.

CUSTOMER:

Handle operational finance activities such as processing / balancing / reconciling / validating transactions, investigating customer issues, preparation of files, data gathering and cleansing, report production and preparation etc.
Process various finance related transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Provide optimal internal customer and partner service, adhering to customer service standards
Ensure exception/ correction/payment items and inquiry items are identified and properly processed as per department guidelines
Act as a key resource to Finance partners by providing relevant and meaningful financial information / data, responding to enquiries and performing adjustments within authority levels
Coordinate and/or consolidate financial information needs / requests
Identify key variances and contribute to the analysis, due diligence and execution and/or implementation of potential initiatives within defined area of responsibility
Maintain working relationships with internal customers, partners and/or vendors including responding to questions and/or concerns in an effective and timely manner
Contribute to the execution or delivery of financial and/or special initiatives and programs as assigned
Keep current on emerging issues and industry trends for the Business / Finance area being supported
Lead a team to achieve business / operational objectives, maintain effective daytoday operations and deliver quality service and transaction processing consistent with TD Finance business objectives
Lead a team of Operations Officers and/or Analysts which could be across multiple regions
Monitor service delivery against standards, implement action to ensure service deliverables are achieved consistently
Represent the team as the first point of escalation for customers / internal customers / business partners
Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service
Ensure all required processing / activities are complete and accurate to meet targets for own area
Coach to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

Job Description:

SHAREHOLDER:

Prioritize and manage own workload to meet SLA requirements for service and productivity
Follow internal and industry regulations and standard operating practices in completing and recording transactions for either the organization or customers
Escalate nonstandard or high risk activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
Complete investigations report / escalate risk issues or process gaps identified
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Ensure necessary due diligence to support the accuracy of all transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct
Supervise daytoday operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis of and performance and productions issues where applicable
Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
Resolve escalated matters and refer complex issues / situations beyond own level of expertise
Ensure adherence to operating standards and processes perform quality checks and validation of team members' work
Review and/or update procedures ensuring all functions and systems are well documented
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Ensure that Officers and Analysts understand how their work relates to or supports the activities of others outside of their function/unit
Recommend, implement and monitor the achievement of process enhancements Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area