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Call Center - Ottawa, Canada - Total Credit Recovery

Total Credit Recovery

Verified Company

Ottawa, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OVERVIEW OF POSITION

The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client's directives as well as company policies and procedures.

The compliance agent is also responsible for identifying and reporting on areas of opportunity to improve overall quality. The compliance agent will report to the manager of compliance.

RESPONSIBILITIES

Duties include, but are not limited to:

Monitor and score phone calls based on set parameters
Perform daily, weekly and monthly file audit
Identify infractions and trends based on policies and procedures
Provide ongoing feedback to management
Prepare, update, and retrieve data for reporting purposes
Provide requested information to senior management
Other duties as assigned by Compliance Manager or VP, Corporate Services

REQUIREMENTS:

Minimum of one year's experience in a collection role preferred
Bilingualism in English and French is required
Demonstrated knowledge of federal and provincial regulations pertaining to debt collections
Strong analytical skills
Familiarity with DRS and CUBS an asset
Excellent oral and written communication skills with attention to detail
Quick learner with the ability to adapt to changes well
Strong organizational skills with the ability to prioritize a high volume of tasks and competing priorities
Team oriented individual who is also an independent worker and a selfstarter

Salary:
$15.50-$17.00 per hour

Benefits: