Sales Support Associate - Toronto, Canada - Equinix

Equinix

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Sales Support Associate

Job Summary

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.

Responsibilities
Pre-Sales Administration and Transactions Coordination

Coordinates all presales activity for small

- and medium-size customers

Collects complete and correct data upfront
Validates data for accuracy
Keeps systems uptodate with customer information and legal documents
Manages cases according to regional Case Management guidelines
Oversees quote approval process
Assists with New Customer set up
Handles escalation between Sales Support and other internal groups
Operates in the optimized case load range
Works on small projects in addition to everyday role

Customer Engagement

Follows up with customer on required documents and missing information
Ensures Customer PO compliance
Follows up on orders
Assists with gathering preliminary QBR info

Complex Deal Support

Project manages single country, large, complex deals
Manages all changes and keeps the quote and documents up to date
Engages crossfunctional teams to coordinate requirements against deadlines

Data Integrity

Handles Internal Service Tickets to resolve Credit and Billing issues
Executes Data corrections in Siebel based on fall out report
Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement

Trains Sales reps on new tools, processes, and policies
Delivers refresher trainings to address knowledge gaps
Communicates process improvements and enhancements to Sales Team

Qualifications

Demonstrated time management skills, with the ability to prioritize tasks efficiently
Pays close attention to detail, ensuring accuracy and thoroughness in all tasks
Strong communication and interpersonal skills
Proficiency with Microsoft Excel and Powerpoint
Previous customer service or sales experience is a plus
Experience with Salesforce or other CRM software is a plus

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

San Francisco, CA /

Bay Area:
$53,000 to $82,000 per year

California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $49,000 to $75,000 per year
Colorado, Nevada,

Rhode Island:
$44,000 to $68,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success.

Details about our company benefits can be found at the following link:

USA Benefits eBook

The United States targeted pay range for this position in the following location is / locations are: