Technical Customer Success Manager - Montreal - Armis Security

    Armis Security
    Armis Security Montreal

    3 days ago

    Full time
    Description

    Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter‑less world, Armis ensures that organizations continuously see, protect and manage all critical assets — from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society safe and secure 24/7.

    Armis is a privately held company headquartered in California. This position is based in Montreal.

    As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail‑oriented person who is passionate about building strong relationships.

    What you'll do

    • Act as the first line of support and relationship management for assigned customer accounts.
    • Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
    • Proactively engage with customers to identify risks, surface opportunities, and elevate issues when necessary.
    • Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
    • Monitor customer health metrics and usage trends to inform strategy and account planning.
    • Prepare and deliver regular check‑ins, success reviews, and usage reports tailored to customer needs.
    • Support renewal and expansion opportunities by highlighting ROI and facilitating cross‑functional conversations.
    • Contribute to customer‑facing documentation, presentations, meeting summaries, playbooks, and best‑practice guides.

    What we expect

    • Bachelor's degree or equivalent experience in Business, Communications, or a related field.
    • 2–5 years of experience in Customer Success, Account Management, or a client‑facing role (SaaS and Cybersecurity experience is a plus).
    • Strong communication and interpersonal skills with a customer‑first mindset.
    • Highly organized with the ability to manage multiple accounts and priorities simultaneously.
    • Problem‑solver with the ability to anticipate customer needs and think strategically.
    • Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
    • A collaborative team player who thrives in a fast‑paced environment.
    • Ability to travel up to 20% of the time.
    • Excel in a fast‑paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
    • Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

    Applications and Hiring Process

    • Submission: We invite you to submit your resume in French or English, at your convenience.
    • Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
    • Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.

    Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

    Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

    Interested in building your career at Armis Security? Get future opportunities sent straight to your email.


    #J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Only for registered members Montreal, Quebec

    Nous recherchons un · e Responsable du Succès Client pour gérer un portefeuille de clients stratégiques. Au sein de l'équipe Customer Success de Hootsuite, vous collaborerez avec les équipes internes pour assurer une intégration fluide des clients et leur fournir les ressources n ...

  • Customer Success Manager

    1 month ago

    Only for registered members Montreal OTHER

    Alors que Mechasys accélère fortement sa croissance de la Série A vers une position de leader du marché, nous recherchons un(e) Customer Success Manager (CSM) pour ancrer notre expansion en Amérique du Nord. · Votre mission sera de garantir que les entrepreneurs généraux et les e ...

  • Customer Success Manager

    1 month ago

    Only for registered members Montreal $63,800 - $76,600 (CAD)

    +We're looking for a Customer Success Manager to manage a select portfolio of customers In this role you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social You will guide cus ...

  • Customer Success Manager

    1 month ago

    Only for registered members Montreal Full time $63,800 - $76,600 (CAD)

    Nous recherchons un Responsable du Succès Client pour gérer un portefeuille de clients stratégiques. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Montreal

    Bâtir la plateforme de recherche alimentée par l'IA de référence conçue pour augmenter les collaborateurs grâce à un accès immédiat aux informations essentielles. · ...

  • Customer Success Manager

    1 week ago

    Only for registered members Montreal Full time

    Vous rejoindrez une équipe mondiale et interfonctionnelle qui fait progresser notre stratégie Digital ainsi que nos processus standardisés d'onboarding et de nurturing. · ...

  • Customer Success Manager

    1 week ago

    Only for registered members Montreal

    Vous rejoindrez une équipe mondiale et interfonctionnelle qui fait progresser la stratégie digitale d'Accelleron ainsi que les processus standardisés d'onboarding et de nurturing. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Montreal Full time $63,800 - $76,600 (CAD)

    Nous recherchons un responsable du succès client pour gérer un portefeuille de clients stratégiques. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Montréal, QC HT A

    Alors que Mechasys accélère fortement sa croissance de la Série A vers une position de leader du marché, · nous recherchons un(e) Customer Success Manager (CSM) pour ancrer notre expansion en Amérique du Nord. · ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members Montreal

    Alors que Mechasys accélère fortement sa croissance de la Série A vers une position de leader du marché, nous recherchons un(e) Customer Success Manager (CSM) pour ancrer notre expansion en Amérique du Nord. · Votre mission sera de garantir que les entrepreneurs généraux et les e ...

  • Technical Customer Success Manager

    5 days ago

    Only for registered members Montreal, Quebec

    L' · Associate TCSM · , vous agirez en tant que partenaire de confiance pour notre clientèle, · en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. · You will work closely with customers to understand their goals, · fournir des conseils sur l' · adoption du ...

  • Technical Customer Success Manager

    4 days ago

    Only for registered members Montréal, Quebec, Canada

    En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. · ...

  • Technical Customer Success Manager

    5 days ago

    Only for registered members Montreal

    En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle. · Candidatures et processus d'embauche Armis valorise la diversité et s ' engage à respecter la Charte de la langue française au Québec. · Armis est une entreprise qui valorise le tra ...

  • Technical Customer Success Manager

    5 days ago

    Only for registered members Montreal Full time

    Vous serez chargé(e) de veiller à ce que nos clients tirent une valeur mesurable de notre plateforme Armis. · Vos missions incluent la gestion des comptes clients assignés, · la fourniture d'un soutien technique, · d'accueil au besoin, · aussi comme le développement d'une relatio ...

  • Technical Customer Success Manager New

    5 days ago

    Only for registered members Montréal, QC

    En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. · ...

  • Customer Success Manager 3, Bilingual

    1 week ago

    Only for registered members Montreal Full time $88,000 - $132,000 (CAD)

    +Résumé du poste · Dans ce rôle, vous offrirez un soutien hors pair à nos clients régionaux et internationaux.Qualifications :Bilingue (français canadien et anglais) · ...

  • Customer Success Manager

    1 week ago

    Mondata Montreal

    Customer Success Manager · Due to high growth and traction of WeActis solution Mondata is looking for dynamic bilingual (English French) Customer Success Manager to join team This exciting opportunity involves working closely with enterprise clients to ensure their long-term succ ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members Montreal, Quebec

    We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governa ...

  • Customer Success Manager

    1 month ago

    Only for registered members Montreal

    We are seeking a Customer Success Manager to join our Operations Team temporarily on a 1-year fixed contract. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Greater Montreal Metropolitan Area

    The Customer Success Manager's mandate is to grow and protect OPTEL's customer relationships by ensuring clients realize measurable business value from both our physical products and software solutions. · ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members Montreal

    WeTransact is seeking a motivated and skilled Customer Success Manager to join our dynamic team in the accounting industry. If you are passionate about customer success, have a knack for problem-solving, and are eager to make a significant impact within a forward-thinking company ...

Jobs
>
Technical customer success manager
>
Jobs for Technical customer success manager in Montréal