- Team relationship building and collaboration – We prioritize intentional time and space to create a circle of support where team members feel seen, heard and relationships are strengthened. You will bring your unique skills and expertise to team brainstorm, debrief, and support sessions.
- Consulting and Advising – Whenever possible and appropriate, you will review and provide consultation of university systems and policies as they relate to the student support experience. You will liaise and work alongside university staff and faculty. The SSC team plays an active role in the development of program goals and operations in collaboration with the manager, student support.
- Specialized Student File Administration – You will apply your attention to detail and discretion to create and maintain confidential student files. This may range from documenting student sessions to summarizing statistics for annual reports.
- Training and Education – Working as a team, you will contribute to the development and implementation of training and education about the SSC program and strategies for supporting students. You will be provided the opportunity to actively engage and participate in equity, diversity, inclusion and accessibility-based training and education.
- Excellent Interpersonal and Communication Skills – You can engage with a spectrum of comprehension and communication abilities from an inclusive and compassionate approach. You will help to explain and implement complex concepts and decisions. You bring an awareness and understanding of mental health, neurodevelopment, and varying abilities that may be present for all people you work alongside.
- Case Management Skills – Ability to address complex and often time sensitive crisis situations. Prioritization and follow through of multiple competing tasks. Efficiently manage large, complex and nuanced student case loads. Capacity to identify and coordinate campus and community referrals.
- Awareness and Acknowledgement of Diverse Perspectives and Experiences – As an SSC you will work with diverse student populations, including folks with marginalized identities who are underserved and who may face complex barriers to engagement with our work. You bring an awareness of personal and systemic barriers to identify gaps and promote access to supports.
- Reflective Practice – We acknowledge that the work we do is within an institutional setting that is inherently oppressive with systemic barriers that not only impact students but also staff and faculty. To support our work in this setting you will have or be developing skills to set healthy boundaries, engage in coping strategies and self-care that support personal sustainability. An ability to engage in a reflexive, reflective and introspective practice is at the core of our work.
- Practice Ethics - Possess an understanding of and an ability to engage in, decolonial, anti-oppressive, trauma informed, and person-centred practice principles; possess critical thinking and problem-solving skills; demonstrate a commitment to equity, diversity, inclusion, and accessibility.
- providing ongoing support and guidance for students impacted by sexualized/physical violence in understanding reporting options, and accessing campus/community support resources;
- gathering information on complex and multi-dimensional student matters in order to help identify support/resource options for students;
- serving as the university's central point of contact for liaising with students/families in complex student matters; and
- coordinating care, implementing referrals and following-up on student issues requiring case management support.
- Managing responses to crises;
- Supporting and referring complainants, respondents and witnesses of sexualized/physical violence to a wide range of support services;
- Supporting others in navigating complex processes;
- Handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality;
- Developing/implementing case management processes/practices in a post-secondary or similarly complex environment ((e.g., health authority, government, sexual assault centre, etc.); and
- Using advanced de-escalation techniques, mediation and conflict resolution skills.
- Advanced de-escalation techniques, mediation and conflict resolution skills;
- Current trauma-informed practices and the differential impacts of trauma caused by sexualized/physical violence on students;
- Human rights and privacy legislation;
- Local community-based resources and ability to foster and maintain effective working relationship with community based partners;
- Administrative and computer software applications including case management tracking system; and
- Unique issues facing university students and knowledge of the intersecting nature of student health and wellness
- Strong interpersonal and communication skills;
- An ability to explain and implement complex decisions;
- An ability to work in an unpredictable setting with complex, sensitive and high-profile topics;
- Experience working as part of a case management team;
- Knowledge of student development theory, including the particular needs of students with disabilities, LGBTQ+, graduate, Indigenous and international students, and other diverse populations;
- Ability to provide triage assessment, risk assessment and crisis intervention;
- Strong critical-thinking skills and creative problem-solving;
- Ability to assess and support students sensitively, effectively, respectfully and discreetly;
- Demonstrated experience in handling highly-sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality;
- Ability to work within and assist others in navigating through complex systems; understanding of treatment programs, mental health terminology, including diagnostic categories;
- Knowledge of local community-based resources and ability to foster and maintain effective working relationship with community based partners;
- Knowledge of human rights and privacy legislation;
- Willingness to work with underserved and under-represented student populations; and
- Administrative and computer application skills required to effectively implement and maintain a case management tracking system
- Experience working with a wide range of diverse constituents; and
- Training in post-secondary threat, violence and risk assessment.
Student Support Coordinator - Victoria, Canada - University of Victoria
Description
About this
OpportunityUVic's Office of Student Life – Student Support Coordination Team
The Office of Student Life's Student Support Coordination (SSC) Program is a non-clinical case management program for students experiencing complex and/or multifaceted barriers to their overall wellbeing and academics. The SSC team practices 1:1 student support from a collaborative, holistic, person-centered, trauma informed, and anti-oppressive approach. We are dedicated to recognizing, acknowledging, and addressing systemic harms in the institution we are embedded in and are committed in continuing to dismantle our colonized ways of knowing and being through a reflexive practice.
To learn more about the Office of Student Life, please see the attached job description.
An equivalent combination of education, training, and experience may be considered.
What you'll be getting up to with your team:
We encourage you to apply if you have spent time developing the following skills:
The salary range for this position is:
Recruitment range: $80,673- $88,956 starting salary determined by the PEA Collective Agreement.
Performance range: starting salary to max of $104,939 is available through annual performance increases.
* This position is eligible for a Hybrid Work Arrangement*
Job SummaryThe Division of Student Affairs helps to transforms students' lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services.
The Student Services department includes a diverse range of services including Health, Counselling, Residence, the Resource Centre for Students with Disabilities, the Office of Student Life, Academic Advising, and International Student Services.
The Office of Student Life (OSL) is responsible for the investigation and resolution of non-academic student misconduct allegations. Working closely with our campus partners, OSL supports the coordination and response for high-risk non-academic student issues that require case management support.
OSL provides pro-active educational programming for students by developing and delivering programs to advance UVic's response to student mental health issues, sexualized violence awareness and prevention and in other areas that impact the student experience.
Working closely with our campus partners, OSL supports the coordination and response to high-risk non-academic student issues that require case management support.
The Student Support Coordinator serves the university and its students by coordinating prevention, intervention, and support efforts across campus and community systems to assist at-risk students and students facing crises, and other life traumas. The Student Support Coordinator plays a key role in the management of complex/high-risk student issues including:
The Student Support Coordinator enhances student success and retention by:
(a) providing dedicated advice to students who are experiencing a variety of significant emotional, social, behavioural and non-academic concerns;
(b) helping such students identify and understand their options to make informed decisions;
(c) providing critical non-academic case management support and coordination for students with complex needs;
(d) providing expertise, consultation and advice in the management of complex student matters which may include assisting students in significant distress or students experiencing trauma to understand their options; and
(e) implementing effective case management processes that align with various university policies, practices and strategic plans.
The Student Support Coordinator will possess a demonstrated ability to multi-task and manage a diverse caseload. This position requires excellence in the facilitation of on-campus and community referrals, care coordination, planning and crisis management.
May be required to work outside of regular work hours (8:30-4:30) on evenings and weekends or on an identified rotating on-call schedule.
Job Requirements This position requires a Masters' degree in a related field (e.g., social work, public health, counselling psychology, etc.) and a minimum of 5 years practical work-related experience managing and responding to sexualized/physical violence situations within university-aged populations, with advanced knowledge and skill in trauma-informed practices.
This position requires experience:
This position requires knowledge of:
This position also requires:
The following are considered to be assets:
We acknowledge and respect the Lək̓wəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓wəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Accessibility Statement If you anticipate needing accommodations for any part of the application and hiring process contact: Any personal information provided will be maintained in confidence.