Casual Support Specialist - Saskatoon, Canada - itracks

itracks
itracks
Verified Company
Saskatoon, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

itracks is seeking a
Casual Support Specialist to assist with delivering client projects and to provide support to itracks' clients and market research participants.


Responsibilities:


  • Liaison between external project participants and itracks' Operations Department including reporting feedback from participants to the software development team
  • Respond to participant and client inquiries and perform problem solving effectively and in a professional and timely manner
  • Pursue selfdevelopment to provide topquality customer service, and to increase itracks' software products mastery and industry knowledge
  • Contribute to sales growth by delivering high quality concierge support
  • Work effectively in a team environment for the good of the company as well as individuals
  • Perform other duties as may be assigned or requested

Qualifications:


  • Some postsecondary education, preferably in computer technology, or related work experience
  • Excellent organizational skills
  • Ability to work both independently and in a team environment
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook
  • Ability to work under pressure in a facepaced work environment
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