Technical Communicator - Regina, Canada - Brandt

Brandt
Brandt
Verified Company
Regina, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Brandt is currently looking to fill a
Technical Communicator - Agriculture position in our Regina Customer Support Centre. This position is responsible for providing technical assistance to Brandt Service Departments in order to solve customer machine issues.


This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.

Duties & Responsibilities

  • Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software
  • Develop Brandt Technical Assistance Centre technical solutions by
  • Working with Deere via their Case & Contact Management System (formerly DTAC)
  • Working similarly with other OEM Manufacturers represented by Brandt.
  • Examine diagnostic trouble codes that come from JDLink system
  • Researching oil sample data
  • Researching warranty data
  • Update and maintain the BTAC Technical Solution database
  • Provide direction and technical expertise to the branches
  • Utilize John Deere Service Advisor Remote
  • To generate diagnostic revenue
  • To help branches reduce multiple service field trips
  • Report regularly on
  • New emerging issue
  • Customers at risk
  • Open BTAC cases
  • Problem resolution cycle times

Required Skills:

Required Experience

  • Red seal Heavy Duty Technician certificate or equivalent work experience in the Industry
  • Minimum 5 years service experience preferred
  • Knowledge of Agriculture equipment & dealership service departments
  • Ability to filter and correlate the different data source to create an accurate recommendation
  • Understand effective inspection process and equipment lifecycle planning
  • Bilingual is an asset but not required
  • Travel may be required
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