Field Service Technician Manager - Toronto, Canada - Amcor

Amcor
Amcor
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
To manage the Technical Service team based in an assigned region or of North America.

The Manager will provide supervision, training and support to the Technical Service Representative personnel assigned in their area of responsibility.

The Manager will be responsible for manpower allocation and the implementation of strategic technical service initiatives designed to support market differentiation and sales growth while continuously improving efficiencies of the Technical Service function.


WHAT YOU GET TO DO

  • Allocates resources according to prioritized customer growth opportunities and market differentiation efforts / requirements.
  • Establishes clear expectations and drives accountability of the Technical Service Representative in all aspects of their responsibilities.
  • Fosters alignment to established goals and expectations of the TS organization, including expenses to budget, employee performance and overall KPI's of the Technical Service Department.
  • Implement Best Practice improvements to foster account ability and efficiency of the team.
  • Collaborate with comanagers to intervene and resolve "routine" scheduling conflicts across regional teams accordingly.
  • Continuously monitors and analyzes the TS call frequency and "VALUE" in assigned region and team members as it relates to the overall Amcor business directives and priorities.
  • Prioritizes customers according to business needs and promotes and participates in Market and National Account teams according to company business directives.
  • Identifies and creates recommended action plans to build capability within team around competencies and technical skill gaps
  • Leads the development of an effective cross training program within the TS organization.
  • Assists in the maintenance of an effective communication protocol for Technical Service intelligence.
  • Trains computer skills for TS Best Practice initiatives applicable to the TS performance protocol.
  • Consistently Demonstrate the Amcor Core Values and 3 E's (Energy, Empowerment and Execution) while acting as a Safety Leader at all times
  • Establish a Regional Amcor TS Team that will continually differentiate Amcor from it's competitors by adding value and enhancing sales / profit opportunities.
  • Establish clear expectations across team for customer plant visits, addressing quality issues, audits, trials and communicating results with accurate and timely information both internally and externally.
  • Develops and positions a regional Amcor TS Team that foster a Continuous Improvement mentality and mantra.

WHAT WE VALUE

  • Build Organizational Capability by hiring well, providing robust and candid developmental feedback, building bench strength in skills and knowledge and retaining top talent. Results Orientation through focus on delivering results in alignment with the company Core Values.
  • Team Leadership: Empower and Energize the regional TS organization through clear communication that fosters trust and promotes a BEST Practice, team focused culture of successful, professional and accountable TS personnel

WHAT WE WANT FROM YOU

  • Education
  • Technical Associate Degree is preferred or work experience equivalent is required.
  • Experience 10+ years of successful Technical Service experience to packaging equipment and / or flexible materials industry.

Pay:
$99,000.00-$140,000.00 per year


Benefits:


  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Class G Licence (preferred)

Work Location:
In person
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