Claims Adjuster 3 - Alberta, Canada - Wawanesa Insurance

Wawanesa Insurance

Verified Company

Alberta, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Nov 23, 2023

Location:
Alberta, CA Vancouver, British Columbia, CA, V6J-4Y3 Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4

Company:
Wawanesa Insurance

Job ID:7265

Working Business Language:
English

Salary Range:

Minimum:
$63,477

Midpoint:
$81,236

Maximum:
$99,750

At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees.

Salary offered is based on the knowledge, skills and experience you bring to the role and may vary by location.

At Wawanesa, we're proud to offer a flexible hybrid work environment where our employees may have the flexibility to work from the office, hybrid or remote.

You may work from any of the following locations:

British Columbia, Alberta**We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview:

Responsibilities:

Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of complex and large loss property claims.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate advanced level estimates using an estimating software system.
Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
Perform other duties as assigned.

Qualifications:

Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
2 years insurance adjusting or equivalent experience. (Commercial experience is preferred).
Postsecondary degree is preferred.
Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
Excellent communication skills; listening, written, and spoken.
Excellent investigative and analytical skills.
Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.
Detail oriented with a high degree of accuracy regarding data entry.
Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
Excellent negotiation, decision making and critical thinking skills. Strong teamwork skills with the ability to collaborate with others.
Wawanesa is proud to be one of Manitoba's Top Employers
for 2023 recognizing that we are an exceptional place to work

Wawanesa provides its employees with a
respectful,
challenging and
rewarding environment where they can maximize their potential while contributing to the company's goals.

Our full-time permanent employees are provided with
highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan).

Wawanesa provides a
stable environment for its employees in today's challenging markets.