Front Desk Agent - Fort Saskatchewan, Canada - Hampton Inn & Suites by Hilton

Hampton Inn & Suites by Hilton

Verified Company

Fort Saskatchewan, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a dynamic, guest services oriented individual with a strong work ethic to join our Front Desk team.

Reporting to the Manager, this full-time role will primarily be assisting guests with check-in/check-out experience, making new reservations, answering phones and answering guest questions such as directions,dining recommendations.

Key Responsibilities
Offers guests assistance.

Responsible for resolving customer relations issues.
Answers inquiries pertaining to hotel booking policies and services.
Must respond to and followup on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process guests' departures, calculate charges and receive payments
Perform light housekeeping and cleaning duties
Investigate and resolve complaints and claims
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Handle wakeup calls
Provide customer service
Assist clients/guests with special needs