Bilingual Customer Experience Agent - Winnipeg, Canada - AnswerNet

AnswerNet
AnswerNet
Verified Company
Winnipeg, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Bilingual Customer Experience Agent - REMOTE


Join our team and together we can help people help others Our talented team represents various Non-Profit organizations who work hard to make a difference in our world. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor's and client's expectations as well as achieving profitable results for Answernet clients through multichannel services.
If you are friendly, motivated and have the passion to make a difference, this is
the job for you

Shift hours:
Between the hours of 7:00am to 11:00pm CST and must be able to work weekends


Key Job Activities:


  • Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
  • Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free flowing conversation to ensure an excellent donor experience
  • Maintains a working knowledge of client product, services and promotions
  • Ensures compliance with all client and company policies and procedures and written standards of performance
  • Demonstrates a strong desire to meet goals and raising funds for long term organizational sustainability
  • Reports on donor trends, itemizes activity drivers, complaints and accomplishments as requested
  • Educating customer on ways they can support their cause

Education and Experience Required:


  • Education equivalent to a High School diploma/GED or the equivalent in related work experience.
  • Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
  • 1 year of customer service experience
  • Must have the ability to work a flexible work schedule (including but not limited to nights, weekends and holidays)
  • Excellent computer and administrative skills (Type 35 WPM )
  • Demonstrates effective verbal and written communication skills
  • Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
  • Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role

What Answernet can offer you:


  • Great health benefits
  • Opportunities for career growth, development and continuous learning
  • Opportunities to be involved in events that help our communities
  • Work Life Balance
  • Opportunity to work with an incredibly diverse group of inspiring people

Equipment and Requirements:


  • Highspeed, broadband internet service (Cable and fiber only; no wireless (WiFi), cellular, DSL, satellite or dialup services
  • Internet access with minimum consistent download speed of 30 Mbps (megabits per second) and minimum consistent upload speed of 10 Mbps as tested using our Speed Test
  • Able to connect a PC/laptop directly via Ethernet cable to a router on your network.
  • Own Computer pc/laptop with Windows 10 and 8.00 GB RAM, (Apple/Mac and Chromebooks are not allowed), and USB connected headphones with microphone and mute button. No Bluetooth.
  • USB noise cancelling headset.
  • Cell phone or land line telephone (VoIP digital phone services are unacceptable) to speak with someone in the office as needed.
  • System must be plugged into a surge protector.

Salary:
From $17.50 per hour


Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift

Experience:

- customer service: 1 year (preferred)


Language:


  • French & English (required)

Work Location:
Hybrid remote in Winnipeg, MB
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