Associate 911, - Quebec City, Canada - Bell Canada

Bell Canada

Verified Company

Quebec City, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell's leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT.

We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Name and description of the hiring team:

9-1-1 Emergency Service:

Provide 9-1-1 Emergency Service for the population of Quebec and Ontario. Safeguard and ensure that accurate records are maintained and are easily accessible to emergency services. Deal with municipalities, service providers and response centers.

Job Duties / Accountabilities:

Analyze and correct the 911 database to maintain accurate and accessible information to all customers and competitors
Configure the data to ensure proper 911 call routing including management of lists of compositions used by 911 dispatchers
Coordinate activities with internal and external customers in order to ensure adherence to timelines, using various sources / systems
Provide support and answer queries from various stakeholders
Execute various tests cases prior to and following new system version implementation and submit improvements
Charge service providers and response centers, which include contract renewals
Develop, write and validate the working procedures used to train new employees and to ensure proper tasks execution

Essential Qualifications / Competencies:

Bilingual Required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Basic knowledge of MS Office Excel & Word
Ability to work in a computerized environment in constant evolution
Strong verbal and written communication skills (French and English)
Flexibility and ability to face ambiguous situations
Strong ability in decision taking
Have a very good sens of organization

Preferred Qualifications / Competencies:

Knowledge of the 911 systems
Strong interpersonal skills for team work
Customer oriented
Strong capacity for learning
Autonomy
Be open to change and proactive

Working Conditions:

Workplace : Teleworking and 930 D'Aiguillon, Québec, Qc
Availability from Monday to Friday 8:00 am to 5:00 pm
Availability to work some Holidays on rotation

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Summer Student

Job Location:
Canada : Quebec : Quebec City

Flexible work profile:
Remote

Application Deadline: 04/14/2023

Created:
Canada, QC, Quebec City

Bell, one of Canada's Top 100 Employers.