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    Sr. Manager, Customer Development - Vancouver, Canada - Brambles

    Brambles
    Brambles Vancouver, Canada

    2 weeks ago

    Default job background
    Temps plein
    Description

    Description

    Position Purpose

    The Sr Manager of Customer Development is accountable for the growth of a portfolio ofannualized revenue. This leader is the driving force to mentor, coach, guide, and direct the strategic organizational imperatives for CHEP Americas (Canadian Business Unit). This leader will work to maintain strategic focus and develop a growth mindset centered around collaborative business planning solutions and environmental social governance.

    Scope

  • 8 -12 National commercial customer base
  • Territory retail customer base
  • Territory commercial customer base

    • Major/Key Accountabilities

  • Direct, coach, and guide a team of 3 - 5 associates who manage a subset of national/regional commercial and retail customers in Canada.
  • Execute key strategies and focus pillars that support the departments impact on organizational volume, revenue, and profitability growth.
  • Provide strategic direction for field based associates to execute with excellence in accordance to the organization aspirations, leveraging account heath and data analytics.
  • Collaborate with system partners to drive customer experience focus with field sales leaders.
  • Support development of multi-year strategies to drive revenues and gross profits through collaborative business planning with fields sales leaders who have commercial customer ownership at the tier 2 & 3 levels.
  • Coach teams on contractual agreements and strategic commercial terms.
  • Foster relationships with strategic customers to build a solid foundation of integrity within your business as a trusted advisor to executive-level business decision makers accountability.
  • Leverages insights to bringing innovative ideas that influence value creation.
  • Be an ambassador for CHEP Canada's core values of sustainability tied to environmental social governance (ESG)
  • Achieve customer experience metrics tied to response rate and NPS scores.
  • Exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.
  • Be an ambassador for CHEP Canada's core values of sustainability tied to environmental social governance (ESG)
  • Act as Subject Matter Expert (SME) support business process that support organization growth
  • Hire, develop and retain an effective team to meet internal and external business objectives regardless of hurdles and obstacles.
  • Perform other duties, as assigned.

    • Measures

  • Volume/Revenue/Profitability
  • Customer Net Promoter Scores
  • Sales Funnel / Growth KPIs / Value Creation

    • Authority/ Decision Making

  • Volume/Revenue/Profitability
  • Customer Net Promoter Scores
  • Sales Funnel / Growth KPIs / Value Creation

    • Key contacts

    Internal

    Directors all functions

    Managers all functions

    External

    C-Suit and Director levels in logistics, operations, customer services, sales & marketing

    Qualifications

    Bachelors Degree minimum

    5-7 Years Sales and Account Management Experience

    Essential Qualifications

    Bilingual (French)

    Desirable Qualifications

    Bilingual (French)

    Experience

  • 5+ years of sales experience in a FMCG and retail.
  • Leader or leaders and success managing and developing large team.
  • Proven record of selling in highly complex strategic environments
  • Extended work in cross functional matrix oriented internal structures
  • Experience with ESG, Sustainability, and SCOPE 3 in Canada
  • Experience building strong organizational cultures with high performing teams.
  • Experience in supply chain and operations

    • Skills and Knowledge

  • Working in complex business models, systems and procedures
  • Expert knowledge of supply chain
  • Leading in a matrix organization
  • Personal relationship building capability
  • Negotiating large complex agreements
  • Innovative value proposition development
  • Excellence in team building and personal development
  • Environment Social Governance and Sustainability training

    • Languages

    Essential

    English

    Desirable

    French

    Objectif du poste

    Responsable de la croissance d'un portefeuille. Ce dirigeant est la personne responsable de mentorer, d'encadrer et de guider les employés ainsi que de diriger les impératifs organisationnels stratégiques pour CHEP Amériques (unité commerciale canadienne). Ce dirigeant travaillera à maintenir l'accent stratégique et à développer une mentalité de croissance axée sur les solutions de planification commerciale collaboratives et les questions environnementales, sociales et de gouvernance.

    Portée

  • Base de 8 à 12 clients commerciaux nationaux
  • Base de clients détaillants dans le territoire
  • Base de clients commerciaux dans le territoire

    • Principales responsabilités

  • Diriger, encadrer et guider une équipe de 3 à 5 associés qui gèrent un sous-ensemble de clients commerciaux et détaillants nationaux/régionaux au Canada.
  • Exécuter les principales stratégies et les piliers qui soutiennent l'impact du service sur le volume, les revenus et la croissance de la rentabilité de l'entreprise.
  • Présenter l'orientation stratégique pour les associés sur le terrain à exécuter avec excellence, conformément aux aspirations de l'entreprise, en utilisant l'analytique de la santé des comptes et des données.
  • Collaborer avec les partenaires du système pour mettre l'accent sur l'expérience des clients auprès des responsables des ventes sur le terrain.
  • Soutenir le développement de stratégies pluriannuelles pour générer des revenus et augmenter les profits bruts au moyen de la planification collaborative avec les responsables des ventes sur le terrain qui sont responsables des clients commerciaux aux niveaux 2 et 3.
  • Encadrer les équipes au sujet des ententes contractuelles et des modalités commerciales stratégiques.
  • Entretenir les relations avec les clients stratégiques pour bâtir une fondation d'intégrité solide avec l'entreprise à titre de conseiller de confiance pour aider à prendre des décisions de haut niveau.
  • Utiliser l'information acquise pour proposer des idées innovatrices ayant une incidence sur la création de valeur.
  • Être un ambassadeur des valeurs principales de développement durable de CHEP Canada en lien avec les questions d'environnement, sociales et de gouvernance (ESG).
  • Atteindre les objectifs en lien avec l'expérience client associés au taux de réponse et au taux de recommandation net (NPS).
  • Démontrer une grande connaissance de l'industrie, des tendances actuelles et des dynamiques du marché ainsi que du paysage concurrentiel.
  • Être un ambassadeur des valeurs principales de développement durable de CHEP Canada en lien avec les questions d'environnement, sociales et de gouvernance (ESG).
  • Agir à titre d'expert technique au sujet des processus commerciaux visant à soutenir la croissance organisationnelle.
  • Embaucher, bâtir et maintenir une équipe efficace pour atteindre les objectifs opérationnels internes et externes, quels que soient les difficultés et les obstacles.
  • Effectuer d'autres tâches assignées au besoin.

    • Indices de mesure

  • Volumes/Revenus/Rentabilité
  • Taux de recommandation net
  • Canal de vente/IRC de croissance/Création de valeur

    • Autorité/prise de décision

  • Volumes/Revenus/Rentabilité
  • Taux de recommandation net
  • Canal de vente/IRC de croissance/Création de valeur

    • Personnes-ressources

    Internes

    Directeurs de toutes les fonctions

    Gestionnaires de toutes les fonctions

    Externes

    Cadres et directeurs en logistique, en exploitation, en service à la clientèle, en vente et en marketing

    Compétences

    Au minimum un baccalauréat

    5 à 7 ans d'expérience en ventes et en gestion de compte

    Compétences essentielles

    Bilingue (Français)

    Compétences souhaitables

    Bilingue (Français)

    Expérience

  • 5 ans d'expérience ou plus dans le secteur des biens de consommation courante et en commerce de détail.
  • Dirigeant et capacité éprouvée à gérer et à bâtir de grandes équipes.
  • Capacité éprouvée à vendre dans des environnements stratégiques complexes
  • Capacité à travailler dans des structures internes en matrice interfonctionnelles
  • Expérience avec les principes ESG, de développement durable et des émissions du champ d'application 3 au Canada
  • Expérience en création de cultures organisationnelles robustes avec des équipes hautement performantes.
  • Expérience dans les domaines de la chaîne d'approvisionnement et de l'exploitation

    • Compétences et connaissances

  • Capacité à travailler dans des modèles, systèmes et procédures commerciaux complexes
  • Expertise en matière de chaîne d'approvisionnement
  • Capacité à diriger dans une entreprise en matrice
  • Capacité à établir des relations personnelles
  • Capacité à négocier des ententes importantes et complexes
  • Capacité à développer des propositions de valeur innovatrices
  • Excellente capacité à bâtir des équipes et à développer le personnel
  • Formation sur les questions environnementales, sociales et de gouvernance ainsi que sur le développement durable

    • Langues

    Essentiel

    Anglais

    Souhaitable

    Français

    Preferred Education

    Bachelors

    Preferred Level of Work Experience

    5 - 7 years

    Remote Type

    Hybrid Remote

    We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at <

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