Wire Harness Customer Engineer - Ontario, Canada - RGBSI

    RGBSI
    RGBSI Ontario, Canada

    2 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    Job Description:

    • We are looking for a Customer Satisfaction Engineer/ Quality Resident.
    • This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns.
    • Provides information relevant to New Products & New processes.

    Responsibilities:

    Voice of the customer.

    • Provide suggestions / solution plan to internal functions for customer problem solving.
    • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes.
    • Work with the team to implement cost reduction initiatives where applicable.
    • Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations
    • Track Customer complaints (WFCC - formal as well as Informal)
    • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
    • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
    • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
    • Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.
    • Coordinate Client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up.
    • Follow EHS policies where applicable
    • Coordinate sorts, reworks, and special investigation analysis as needed.
    • As a Client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client.

    Requirements/ Skills:

    • Proficient Microsoft Office Skills
    • Excellent Organization Skills
    • Excellent Communication Skills
    • Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
    • Trouble shoot wiring harness problems.
    • Knowledge of wiring schematics.
    • Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
    • Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
    • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
    • Multifunctional comfortable to follow up several projects at the same time.
    • Supports and exemplifies Client values and commitment to Safety, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
    • Organized and self-sufficient professional.
    • Open to travel.

    Education:

    • BS Engineering Degree or equivalent STEM Major