IT Control Systems Support Supervisor - Chatham-Kent, Canada - Enbridge

Enbridge
Enbridge
Verified Company
Chatham-Kent, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Posting End Date:
September 19, 2023


Employee Type:
Regular-Full time


Union/Non:
This is a non-union position

We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values


What you will do:

People Leader:

  • Conducts regular assessment of demand intake, prioritization, and ensures a balanced team workload.
  • Develops plans to conduct regular assessments, updates, improvement, and additions to the Control Systems support knowledge base.
  • Ensure Control Systems support team activities align with internal standards and procedures.
  • Uphold and ensure continual improvement of Management of Change practices pertaining to changes to the equipment and software.
  • Develop and completes annual plans for lifecycle management of Control System software, hardware, and operating systems
  • Defines Control System Support team capability and competency requirements and provides training and mentoring to address gaps.


Support:

  • Provides Tier 1, 2 and 3 support, performing troubleshooting and repair/replace activities and preventative activities.
  • Ensure that the hardware is properly maintained and operating below any thresholds and performs preventative maintenance checks and rollover tests.
  • Implements lifecycle maintenance and replacement plans for the Control system software, hardware, and operating systems.

Cybersecurity and Compliance:

  • Ensure systems follow Enbridge specifications, policies, applicable industry standards, and vendor specific requirements for existing and new equipment as it pertains to cyber security.
  • Ensure that standard methodologies in the delivery and maintenance of systems are followed.

Knowledge Base:

  • Create and maintain up to date knowledge base documentation including asset information, architecture diagrams, processes, and procedures

Management of Change:

  • Adhere to management of change practices pertaining to changes to the equipment and software
  • Conducts due diligence assessments of change requests.
Project

Support:

  • Participate in Capital projects for all Control Systems system related projects and provides Control Systems domain expertise in designing, implementing project changes to the Control Systems system.
  • Lead and/or participate, as a senior resource, in the analysis, configuration, modifying, testing, implementation, documentation and training of system functionality

Who you are:

You have:

  • 10+ years of directly related work experience within a gas pipeline environment, 5+ years of Supervisory exprience along with an undergraduate degree or diploma in Computer Science, Computer Engineering, Automation/Instrumentation Technology or a related field
  • Working knowledge of Microsoft Enterprise environment and the security architecture along with the proven ability with work management and management of changes processes.
  • A valid driver's license that will be verified upon hire

You can:

  • Show strong knowledge of RTU, PLC, network routing, switching, and end device communications in addition to Control Systems IT infrastructure including network, workstations and servers
  • Exhibit previous project experience delivering Control Systems, HMI and other ICS solutions

You are:

  • An excellent technical writer and verbal communicator who has outstanding time management and multitasking skills in a fast paced environment
  • Experienced with Backup and Disaster and Recovery procedures while also showcasing strong analytical and troubleshooting abilities
  • Strong with the MS Office Suite to include Word, Excel, Visio, and Outlook while having working knowledge of VM ware tools and virtual environments
  • Flexible and adaptable to change while also having excellent analytical, problem solving (including root cause analysis) skills and the ability to develop and maintain relationships

The following are considered assets:

  • Strong network administration skills
  • Familiarity with OPC, MODBUS and BSAP telemetry protocols
  • Proficiency in database administration
  • Working knowledge of Service Now

Working Conditions:

  • Work performed in typical office environment
  • Predominantly office based in the field office located in Tecumseh Gas Storage near Mooretown, Onatrio. Minutes from Sarnia, Ontario and within a 90minute drive from Windsor or London, Ontario
  • Field travel
  • 25% of the time
  • Must be willing to participate in after hours on call rotation
  • Work independently and/or in a team setting on a variety of projects with mínimal supervision
  • Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.
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