Customer Service Clerk - Grand Falls-Windsor, Canada - YMCA of Exploits Valley
YMCA of Exploits Valley
Grand Falls-Windsor, Canada
Verified Company
2 weeks ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Act as spokesperson for an organization
- Answer written and oral inquiries
Computer and technology knowledge:
- Database software
- MS Windows
- MS Office
Security and safety:
- Criminal record check
- Vulnerable sector check
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Standing for extended periods
- Work under pressure
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
Long term benefits:
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 12 to 20 hours per week
