Area Manager, Asset Protection - Vancouver, Canada - Staples Canada

Staples Canada
Staples Canada
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
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Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.

At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.
If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment.

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

If you have a disability or special need that requires accommodation, please let us know.


Some of what you will do:


  • This position will support Asset Protection initiatives and programs in Retail and SBA at a facility level in the assigned area. Partner and work alongside store teams including the GM, DM and RVP, and the location teams including supervisors, managers, FC Director, etc. to increase the Loss Prevention knowledge and culture within the region, playing a key role in educating and training others in Loss Prevention and Asset Protection best practices and processes. Looks for ways to drive business profitability through process improvement and efficiencies. Significant travel is required to stores and facilities to monitor and check in on operational excellence process' and procedures, conduct investigations, attend meetings, etc.

Specifically, You Will:


  • Responsible for managing Asset Protection initiatives and programs in assigned network of stores/facilities.
  • Completes LP and H&S audits in designated area, communicates results and conducts follow up as required based on AP strategy.
  • Supports all Loss Prevention security systems for Retail,.CA and SBA locations in respective geographic area, including CCTV, EAS, Access control and burglar alarm protection.
  • Applies best practices, standards and processes to achieve effective system operations, efficiency and savings.
  • Partners with GM, DM and RVP to ensure maximum profitability of Retail store program
  • Teach, coach, train and influence Store Associates, Managers, District Managers, Home Office Departments and nonretail location teams to increase associate awareness of Asset Protection Program, techniques and risks
  • Utilize information gathered from review with AP team and DM/leaders as well as observations from store/location visits to identify and recommend appropriate courses of action to minimize potential threats or risks to the business.
  • Ensures compliance to safety training as required. Works with Health and Safety Manager and Senior LP Manager to analyze accident data, develop strategies to address root causes of accidents and ensure the execution of Safety programs.
  • Provide regular business updates on Key LP metrics to business partners, including GM, DM, FC Manager and LP Leadership. Updates will include highlights of what is working and insights as to what isn't working with recommendations for improvement.
  • Provide a leadership role in emergency or disaster situations.
  • Supports programs designed to reduce and control fraud through Direct and Internet (.CA) channels on a facility level. Monitors fraud prevention measures and executes fraud investigations/prosecutions, both internal and external.
  • Participates in and/or conducts investigations as required, in partnership with Manager of Fraud & Investigations.
  • Coordinates with.

CA and SBA FC Operations, Transportation and Customer Service in an effort to minimize chargeback exposure and maximize potential for sales/profit.


  • Oversees the operation of contractual security guard services in.
CA and SBA Fulfillment Centers and Distribution centres to ensure safe and secure operation of all facilities.

  • Ensure that all operational procedures relating to Asset Protection programs are executed by the operations teams through reviewing and analysis of the AP Audit and the Target Program.
  • Ensure Asset Protection vendors are in compliance with Corporate Agreement and meeting expectations set out in the vendor agreement.
  • First point of contact for all Asset Protection Programs for stores, FCs and all other Staples locations within area of responsibility.
  • Participates in external AP groups sharing learnings and best practices and communicates information back to team as required.

Some of what you need:


  • Bachelor's degree preferred or equivalent experience
  • LPC Preferred
Interview and Interrogation Certified (W/Z certification preferred

  • Thorough knowledge of the Canadian Criminal Code and other governing bodies relevant to role
  • Understanding of Police Agency and Criminal and Civil Court Operations
  • Computer knowledge and advanced knowledge of Excel, Word, Outlook, and database management
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