Customer Service - Hamilton, Canada - Driven Brands

Driven Brands

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Driven Brands

We invite you to join us at Driven Brands

Headquartered in Charlotte, NC, Driven Brands (

NASDAQ:
DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America's leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.

Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers.

With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Customer Service & Retail Front Desk Associate - Experienced & Entry Level Positions Available

Are you a people person? Do you love helping others? Motivated by results?

If so, here is good news for you CARSTAR (a division of Driven Brands) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates

Experience is VALUED
Experienced customer service professionals with automotive industry experience can join our team right away

but no experience REQUIRED
Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals

PAID TRAINING AVAILABLE

We will train you how to professionally explain our auto repair process, respond to customer inquiries, and manage billing invoices.

What our Customer Service Reps love about CARSTAR:

Competitive base
pay rates
PAID TIME OFF for full-time employees

Health, Vision, & Dental Insurance

Weekly pay structure

As a Driven Brands Auto Collision Customer Service Rep, your job will be to:
Intake and assist walk-ins, appointments, and returning customers

Answer phones and return customer calls

Provide excellent customer service

Assist Manager with daily parts returns

Ensure accuracy when ordering parts

Input documentation on all calls and follow-up with callers as needed

Open new accounts and service existing accounts

Maintain a professional appearance and positive attitude

All our CSR's need to meet the following requirements:
Must have a positive attitude and customer service mindset

Must have basic computer skills

Must have strong communication skills

Prior phone or call center experience is a plus

LI-DNI

DBHVOL