Client Experience Coordinator - Toronto, Canada - Axis Therapy & Performance

Axis Therapy & Performance

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Axis, the Client Experience Coordinator (CEC) is responsible for providing exceptional client experience and hospitality.

The CEC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.

ABOUT US

Axis Therapy & Performance is a comprehensive, multidisciplinary fitness and lifestyle therapy ecosystem and has been serving the GTA since 2018.

Our mission is to provide a creative and less cookie-cutter experience to our clients, helping to refine the way they move, and to create lasting impressions.

With 2 locations (and counting) and with a collaboration of highly trained Chiropractors, Physiotherapists, and Registered Massage Therapists - Axis has helped thousands of clients reach their fitness and mobility goals, and continues to lead the conversation on why taking care of your body today will ensure your body moves pain free and the way it was designed to, tomorrow.

See what our clients say about us:
Learn more about us:

OUR VALUES

Determination
Collaboration
Outcome-Obsession

Role Overview:

The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform.

This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.

WHAT YOU'LL DO

Promote the clinic culture
Embody Axis core values and standards to help deliver the Axis Experience to all clients
Support therapists in their daytoday needs to ensure smooth workflows
Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and callbacks
Manage client bookings and arrival times
Ensure initial, cancelled, no showed, and waitlisted clients are contacted as necessary
Accurately and precisely capture referral notes for new clients
Ensure all billing, invoicing and claims are submitted and filed accurately
Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
Work with the LC to follow up on any outstanding payments as necessary
Respond to all medical request inquiries received at the clinic
Complete all cash reconciliation and reporting processes at end of day/end of month
Ensure excellent communication with all CECs, therapists and leadership to ensure smooth operations
Work with LC to assist with any tasks, business initiatives and documentation as needed

WHO YOU ARE

You have 1+ years experience in customer service and/or hospitality
You are flexible to work days, evenings and/or weekend hours as needed
You must be able to work a minimum of 3 shifts per week (equivalent to ~15 hours per week)
You have strong attention to detail
You are passionate by nature, wanting to help your team grow as a whole
You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
You are able to work independently with mínimal supervision as well as within a team
You have an innate drive to work hard, take initiative, and hustle
You come in everyday with your professional cap on, and as your authentic self
You prioritize your mental and physical health so you can come in everyday as the best version of yourself
You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out
You care about your workspace, ensuring your space is clean and presentable
You embody strong sales, communication and customer service skills
You are openminded and adaptable to new workflows and business initiatives

PERKS THIS ROLE OFFERS:

Generous time off
Casual work attire
Onsite gym
Competitive wages + bonus incentives
Staff discounted treatment sessions
Mental health support via Inkblot Therapy

WHO WE ARE

A multiaward winning clinic
A newly renovated, modern facility with private rooms and a fully equipped gym space
Featured on BlogTO, Toronto Readers Choice and Top Choice Canada
5 Star rated organization across all platforms
Not just client focused but staffsatisfaction focused work environment
A young, strong familylike culture who supports, educates, and motivates each other in a fun, good vibes only, laid back yet fast paced environment
Highly energetic young professionals in a highly collaborative environment
Competitive wages
Strong social media presence
Growth and leadership opportunities via the Axis Career Path
Jane EMR
No WSIB, mínimal MVA and mínimal modalities