Customer Business Manager - Toronto, Canada - Johnson Controls

Johnson Controls

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you will do

The Johnson Controls (JCI) Customer Business Manager (CBM) is the senior representative accountable for the leadership, direction and overall performance of the on-site Team engaged in the execution of Contract Deliverables.

This individual also acts as the key client facing representative and ensures Customer Satisfaction within budget targets for financial performance across a broad spectrum of services.

In addition, the CBM manages the continuous improvement process by seeking and developing talent into a cohesive team, updating policies and procedures, and by successfully influencing required change, conformance, and contract governance.

How you will do it

Specific duties include the following:

Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes
Project Management Skills; will be responsible for managing construction activities to include reviewing of drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations and inspections.
Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and costeffective manner
Provide technical and management direction to maintenance management service contractor
Manages, directs and schedules daytoday and longrange activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented
Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives
Working closely with the Customer to ensure alignment with contract requirements and operational policies
Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs and Customer Satisfaction. Taking corrective actions to bring about required change
Selecting and training all project employees and administering JCI policies, procedures, and standards to ensure that JCI employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer
Providing timely and effective communications with all employee levels within the project, the Customer's organization, and JCI. Building a strong winwin relationship
Serving as a role model, mentor, and valued resource for the Customer and JCI
Sharing process improvements and lessons learned with peers

What we look for

Bachelor degree in Electrical or Mechanical Engineering or equivalent experience in a Facility Management discipline with 10 years or more experience in an Academic University environment
Prefer BOMA and/or IFMA designation (RPA/CFM)
Experience with directing, planning, developing and implementing strategic and operational plans
Experience in management of multidisciplinary teams and working groups.
Lead Customer meetings
Oversee performance reviews for all onsite FM Team members and primary subcontractors.
Manage Contract Compliance requirements
Perform periodic planned and random site 'evaluation inspections' to continuously monitor front line performance
Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required
Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.

**Who we are