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    Customer Service Representative - St. Catharines, Canada - CT Bank

    CT Bank
    CT Bank St. Catharines, Canada

    10 hours ago

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    Description

    Customer Service Representative

    Th is role is open to applicants residing in the Niagara region. Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid .

    What you'll do

    Roles we are currently sourcing for:

    Digital Channel Customer Service Representative:

  • Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark's Pro-Hockey Life and National Sports
  • Support our mobile applications and emerging payments
  • Communicate with customer over phone, email & chat

    • Roadside Assistance Representative:

  • Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand

    • Corporate Customer Service Representatives:

  • Address inbound calls from retail customers, as well as any affiliated programs, and store staff regarding a wide range of issues, questions, concerns, complaints, policies and advice
  • Cross-sell, up-sell, close online sales orders and resolve issues, in an effort todive customer satisfaction and loyalty
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