Technical Service Advisor - Alberta, Canada - Wolseley

Wolseley

Verified Company

Alberta, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros

Technical Service Advisor (TSA) - Inside Sales

The TSA Inside Sales Representative will be responsible for providing superior customer service and technical support to customers over the phone or in person in the focus products of HVAC. Primary responsibilities include assessing the HVAC customer Service needs promptly and efficiently, liaising with Manufacturer support for solution diagnostics, support Warranty/Return process, provide training to customers and internal team members. Secondary responsibilities will be providing support for HVAC customers order and quotation needs in all aspects of order/quotation handling._

What's in it for you?

Regular business hours Monday to Friday
Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment.
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement

What you will do:

Provide technical service support, diagnostic assistance, and virtual or onsite inspections for dealers as needed.
Liaison with Manufacture to ensure services and support literature is supported throughout dealer network and internal team.
Stay abreast of current installation and service practices with Manufacture provided training and information.
Host regular training both internally and externally for HVAC dealer network.
Completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders;
Accurately enter quotations and orders into the system;
Confirms details of delivery according to scheduled times and commitment dates.
Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.
Ensure customers are provided with accurate pricing, inventory, and delivery information;
Required to make follow up calls to new and existing customers to maintain relationships and to cultivate additional business;
Preparing quotations and process orders on behalf of outside sales staff;
Responding to customers' requests and inquiries in a timely manner;
Responsible for achieving sales targets and objectives as set by manager;
Required to understand customer needs and promote and up sell products and offer product knowledge to customers
Adheres to company Safety Policies and regulations and Operational Policies;

What you will bring:

A minimum of two (2) years' experience in a HVAC-R sales or service role, preferably within a wholesale distribution environment
Technically competent in HVAC Equipment
Previous HVAC installation and service experience and asset
Must be computer literate, knowledge of AS400 system would be an asset.
High level of commitment to exceptional customer service; establish and maintain effective relationships with customers.
Knowledgeable of HVAC industry products.
Must have solid written and telephone skills.
Strong negotiation skills with both external and internal groups
Demonstrated initiative with the ability to work in a collaborative team based environment.
Highly organized in prioritizing work and multitasking; strong time management and follow up skills;