RPP - Team Lead - Toronto - Wirelessdna

    Wirelessdna
    Wirelessdna Toronto

    4 days ago

    Description

    4789 Yonge St, Toronto, ON M2N 0G3, Canada

    Job Description


    Posted Monday, June 9, 2025 at 4:00 a.m.

    Location: Head office

    Job Summary: We are seeking a dynamic and motivated Contact Centre Assistant Manager to join our team and lead our Contact Centre Sales Specialists. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for driving results in the telecommunications industry. The Contact Centre Assistant Manager will be responsible for managing a team of Outbound Sales Specialists, ensuring they meet sales targets, provide exceptional customer service, and uphold the standards of the Contact Centre program.

    Responsibilities

    • Lead, coach, and motivate a team of Contact Centre Sales Specialists to achieve individual and team sales targets.
    • Provide ongoing training, guidance, and support to enhance the team's sales skills and product knowledge.
    • Foster a positive team environment that encourages collaboration, innovation, and continuous improvement.
    • Assist Sales Specialists with complex sales situations, customer escalations, and inquiries to ensure timely resolution.
    • Review and approve sales quotes, proposals, and contracts in accordance with company policies.
    • Handle escalated customer issues and inquiries promptly, ensuring a high level of customer satisfaction.
    • Monitor inventory levels and collaborate with relevant departments to address inventory issues.
    • Coordinate with logistics and shipping teams to ensure timely delivery of products and services.
    • Identify and implement process improvements to streamline operations and enhance efficiency.
    • Keep accurate records of sales activities, customer interactions, and team performance in the CRM system.
    • Generate regular reports on team performance, sales trends, and customer feedback for management review.
    • Handle administrative tasks related to scheduling, training support, and Contact Centre program coordination.

    Requirements

    • Bachelor's degree in business administration, Sales, Marketing, or a related field (preferred).
    • Proven experience in sales leadership, preferably in the telecommunications industry.
    • Demonstrated success in meeting or exceeding sales targets and KPIs.
    • Strong leadership skills with the ability to inspire and motivate a team.
    • Excellent communication, interpersonal, and negotiation skills.
    • Proficiency in OneView, RQ, CRM software and the Microsoft Office suite.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Flexibility to work evenings and weekends as required.

    4789 Yonge St, Toronto, ON M2N 0G3, Canada


    #J-18808-Ljbffr

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