Merchant Operations Manager - Toronto, Canada - Uber

Uber

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Role
The Grocery & Retail business in Canada is growing, and we need people like you to help us bring this business to the next level

As a Merchant Operations Manager, you will work on operational improvements & collaborate with cross-functional partners to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities.

This role will drive the development of critical merchant and catalog insights, crafting strategies, and scaling the most impactful and innovative business initiatives to grow the Grocery & Retail business.

You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work.

This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.

What You'll Do

Project Management: Identify, plan, and implement projects and root cause analyses to improve our existing processes for large accounts management and their related complex catalogs.
Experiment and scale with initiatives to improve grocery and retail merchants key results
Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide bestinclass merchant experience
Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes

Basic Qualifications

3+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
Strong Excel/Google Sheets or similar proficiency

Preferred Qualifications

46+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
SQL proficiency
Experience problem solving and proposing unique solutions to complex issues
Strong experience building and executing complex processes
Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
Experience with quantitative data analysis, deep measurable insights, modelling, and sophisticated test plan design and analysis
Strong collaboration and partner management skills building deep, trustbased relationships with territory and cross functional teams
Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines Bachelor's degree