Full Time Care Coordinator - Bedford, Canada - CBI Health

CBI Health
CBI Health
Verified Company
Bedford, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Full time
Description

Care Coordinator - Bedford Location


As a Care Coordinator within our Home Health Division
, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans.

You'll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers.

Frequently problem-solving, you'll be the central point of contact for patients and families, care providers and referral sources.

Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.


What We Offer

  • Competitive compensation, included a Group Retirement Savings Plan
  • Paid sick days, orientation, and training
  • Comprehensive benefits plan for you and your family
  • Opportunities to grow your career within CBI Health's national network
  • Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your skills

Primary Duties

As a Care Coordinator, you will:

  • Use scheduling software effectively to fulfill patients' care plans
  • Communicate and provide field staff with accurate schedules on a weekly basis
  • Ensure care providers are scheduled effectively and efficiently
  • Communicate with patients and families when schedule challenges arise, and problemsolve effectively
  • Maintain accurate records of care provider availability and ensure continuity of care whenever possible
  • Actively pursue positive relationships with care providers and patients
  • Follow up appropriately on missed patient visits
  • Liaise with Care Supervisors to share patient and care provider feedback
  • Resolve or escalate, as required, client concerns/issues
  • Ensure accurate, timely documentation and/or phone calls, both external and internal
  • Prepare daily performance and tracking reports in a timely manner
  • Enter all critical and relevant information into the system for appropriate followup and documentation

Qualifications
To take on the role of Care Coordinator
, you must:

  • Have customer service experience
  • Have good computer skills
  • Demonstrate excellent telephone etiquette
  • Be able to remain calm in stressful situations
  • Combine strong interpersonal skills with analytical problemsolving abilities
  • Be selfdirected, goaloriented and able to manage time and priorities
  • Medical knowledge or a medical background will be considered an asset
Join us at CBI Health - Because Your Care Matters
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