Consultant- data Centre Operation - Montréal, Canada - Genpact
Description
_Genpact (
NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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_ Responsibilities_
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_Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per Service Desk procedures within allocated timelines._
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_Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client._
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_Resource is required to work from Noida, India_
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_Resource should be open to work in US shift and open to shift rotation between afternoon and night shifts._
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_Resource should be keen to learn newer things related to technology and domain._
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_Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge._
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_Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities._
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_Backup and image IT assets as per procedures._
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_Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software._
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_Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB)._
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_Keep the work area and IT storage well organized and clutter free._
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_Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager. Prepare and publish various IT reports on an ad-hoc and/or regular basis._
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_Create and/or maintain/update technical Standard Operating Procedure (SOP) documents._
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_Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors._
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_ Qualifications we seek in you_
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_ Minimum Qualifications_:
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_Graduate in Technology with Computers or IT stream_
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_OR_:
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_Graduate any stream with course in Computers or IT stream._
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- **_ Preferred Qualifications/ Skills_
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_Basic understanding of IT infrastructure and troubleshooting._
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_Technical and system expertise in relevant IT workstreams. _
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_Good problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration._
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_Good analytical and problem-solving skills._
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_Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems._
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_Strong communication skills (written and verbal)._
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_Capability to coordinate and execute tasks assigned._
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_Job__Consultant_
_ Primary Location__CA-Montreal_
_ Schedule__Full-time_
_ Education Level__Bachelor's / Graduation / Equivalent_
_ Job Posting__Apr 12, 2024, 7:05:32 AM_
_ Unposting Date__Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_
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