Dental Receptionist - Vancouver, Canada - REACH Community Health Centre

REACH Community Health Centre

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Dental Receptionist

Wage Range:
$24.00-$26.00

REACH Dental Clinic is committed to providing a comprehensive range of oral care services of the
highest quality to all its patients. We strive to educate all our patients who receive treatment at our
clinic. Our goal is to deliver excellent service in a friendly and welcoming environment to each and every
patient who comes through our doors.
REACH Dental Clinic has been a leader in the field of dentistry since 1969 and remains committed to
social responsibility. We are a social enterprise and receive no government funding. Thus, we rely on
fees and private financial donations to do the work we do.

Position
summary
The Dental Receptionist is accountable to the Dental Manager. The dental receptionist is responsible for
the smooth operation of the reception area. Duties include booking appointments, answering phones,
collecting payments, confirming insurance coverage, maintaining and balancing cash records, receiving
and providing information to patients and the public and providing secretarial support to the dental
clinic, and ensuring that duties of the reception staff are being completed.

Responsibilities

Is responsible for the reception area and ensures the patients receive the recommended and

approved dental care and personal attention in a timely professional manner.**- Answers incoming calls, fills the schedule for clinical providers, takes and relays messages, gives

information about referrals and books appointments for referrals as needed.**- Creates proper documentation, adding a signature to interactions with patients to facilitate

proper follow up among staff and always signs their name after any notes.**- Schedules appointments, and follow up appointments in accordance with the dental clinics

reception manual. Fills cancellations and no show openings.

Calls patients to confirm the following day's appointments.
Advise clients if and when account balances need to be settled.
Ensures that all appropriate forms are completed prior to client receiving service. Scans and

attaches forms to electronic dental charts.

Manages and maintains the recall system, including ensures pending appointments are

confirmed, recalling dormant accounts, and completing chart audit files on all clients.

Maintains and keeps current all dental records and the dental filing system in a prescribe

manner and in accordance with CDSBC and BCDA standards.

Ensures and protects client confidentiality by keeping information and dental records secure at

all times.

Updates patient information such as address and phone numbers, records 'no shows'.

1145 Commercial Drive
Vancouver, BC, Canada V5L 3X- Receives payments for dental services; records and balances cash and receipts daily for daily

report.

Generate report for month end reconciliation.
Determines and confirms insurance coverage, checks coverage for following day, including pre

authorizations, explains costs and insurability to patients and assists with billing.

Requests signed insurance forms
Performs clerical and typing duties, provides secretarial support to the providers and Dental

Manager, including faxing, referrals, correspondence and minutes.

Sorts and processes mail for the dental clinic.
Maintains the reception area in a professional manner that is clean, tidy and free from clutter.
Assists in the orientation and training of new personnel.
Performs other related duties as assigned by the Dental Manager and/or the Dental Receptionist

Coordinator.

Contribution to team and centre activities

Participates actively in staff meetings and board committees.
Participates in the overall activities of the health centre, e.g. in service training, committees,

special events and shared staff responsibilities.

Communicates clearly, listens accurately, is open to feedback, handles conflict appropriately,

and displays sensitivity to others.

Collaborates well with others, promotes cooperation and teamwork.
Participates in REACH's commitment to becoming discrimination free and an inclusive health

centre and promotes a healthy lifestyle.

Maintains the reputation and confidentiality of the health centre and its clients at all times.
Adheres to all applicable REACH policies and procedures.

Qualifications

Completion of Dental reception course, receiving a Certificate.
One year experience as a dental receptionist.
Ability to establish and maintain effective working relationships with diverse individuals and

groups.

Ability to function and work cooperatively a member of an interdisciplinary team.
Excellent communication (oral and written) and interpersonal skills and the ability to multi task

in a fast paced environment.