Customer Service Representative - Pickering, Canada - GFL Environmental

GFL Environmental
GFL Environmental
Verified Company
Pickering, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Key Responsibilities:


  • Collaborate with assigned TSR to provide comprehensive sales support including quoting, adding CSA lines, assisting with off specs, completing w/o's and submitting inquires to tech for coding & pricing.
  • Ensure timely and accurate responses to customer inquiries maintaining a positive and professional demeanor.
  • Maintain monthly and quarterly KPI's, including but not limited to:
  • Number of work orders completed monthly, Five 9 Metrics TBD, Accuracy of work orders
  • Complete (w/o) and liaise with logics to communicate service date to client.
  • Verify and ensure accuracy of w/o's prior to releasing to dispatch.
  • Handle offspec shipments promptly and effectively. Add CSA lines and pricing if necessary.
  • Perform other duties and responsibilities as required.

Knowledge, Skills and Competencies:


  • To perform the duties in the job. Must be customer service orientated, have good communication skills, be detail orientated, and must be computer literate.
  • Comfortable in a fast paced, everchanging environment with many moving parts/responsibilities.
  • High School Diploma or GED, Associate's Degree preferred
GFLTalent

  • We thank you for your interest. Only those selected for an interview will be contacted. _
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