Manager Telecommunication - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 44336

Job Category:
Information & Technology

Division & Section:
Technology Services, Technology Services Delivery

Work Location:
Metro Hall, 55 John Street, Toronto, ON

Job Type & Duration:
Full-time, Permanent

Salary:
$140, $176,439.00, TM5326, WG9.0

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
Non-Union

Number of Positions Open: 1

Posting Period: 14-FEB-2024 to 01-MAR-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population.

In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world's most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
Deliver User-

Centric Solutions:
Provide enterprise-grade modern solutions with a focus on user experience.

Harness Data Power: Utilize data to drive operational processes and informed decisionmaking Citywide.
Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As the Manager Telecommunication & Collaboration, you will report directly to the Director Operation Support Services and be part of a Technology team providing oversight in the strategic delivery of Enterprise Telephony, Contact Center and Collaboration Technology Services.

You will guide a team dedicated to the design, delivery and execution of telecommunication and collaboration strategies, encompassing voice services, Contact Center support, collaboration platforms, audio visual and event services, and mobile device management to support critical business capabilities for the Technology Services Division.

This role focuses on leading the team towards the modernization and evolution of telecommunication and collaboration services, building capacity, capability, and skillsets in the dynamic realm of emerging technology services, ensuring a forward-looking approach to meet evolving business needs throughout the City.

Specifically, you will provide leadership in the areas of:

Strategic Planning & Operations Leadership:

Set the overall strategic direction and roadmap for modernization and strategic delivery of telecommunication & collaboration technologies in alignment with with technology and business priorities, corporate architecture direction and industry best practices, to enhance innovation and efficiency, and to improve service delivery.
Provide technical and team leadership in the 24/7/365 support of the City's enterprise telecommunications, contact center and collaboration technologies.
Lead the support and modernization of the City's Legislated space Audio Visual technologies focusing on sustainable, high quality hybrid event management.
Build, deliver and measure strategic execution roadmap for Telecommunication and collaboration technologies in alignment with City and Divisional priorities.
Partner with Divisions on requirements analysis, concept development and RFx's.

Budget Management:

Budget management, including planning and monitoring, reporting, and resource management and allocation, financial forecasting, cost analysis, and risk assessment for your operational and project budgets.
Develop, recommend, and administer the annual budget for the section, and ensures that the section's expenditures are controlled and maintained within approved budget limitations.
Provide consultation and assists divisions in developing technology investment plans, building business cases for funding approval, preparing budgets, establishing project framework and resources.

Partnership, Vendor & Relationship Management:

Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in c