Service Manager - Fort McMurray, Canada - Levitt Safety

Levitt Safety

Verified Company

Fort McMurray, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

About the Role

We are currently recruiting a Service Manager local to the Fort McMurray area to oversee the field service team, shop, and facility service operations, while maintaining a positive overall experience with our customers for their fire suppression needs.

Apart from operational execution, this role will oversee the profitability and revenue growth of the branch as well as recruitment, supervision coaching, and mentoring a team of up to 15 direct reports while also providing technical guidance.

You will have a proven track record of success and relevant work experience in managing a service operation in fire suppression services and work effectively with other departments such as Customer Service, Sales, Accounting, Warehousing, Procurement, and Management to achieve overall company objectives.

Main Responsibilities

Manage and provide leadership, support, and guidance to the field service supervisors through goal setting, performance management review of performance commitments and ongoing dialogue
Develop business plans and objectives for the branch to meet overall service objectives
Work with the business development team on new opportunities and work towards growth of the service team. Work with field supervisors, design solution specialists on front end quoting and execution. Manage daily activity on contracts and support the bids and tender's process
Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling servicerelated costs relative to the annual budget
Manage all customers and subcontractors to ensure excellent service quality and support are prompt and professional
Support the field service team in the region to achieve consistency and results as well as support others across the country as required
Work closely with the regional admin manager to ensure our service admin and scheduling team provide excellent customer service in an efficient and professional manner
The role will also encompass overview of the health and safety policies and procedures and overall compliance to existing standards including health and safety leadership, maintaining a functioning health and safety committee, and participating in toolbox safety meetings
Ensure that site specific safety requirements are met and implemented and to strive towards an accidentfree workplace
Manage vehicle maintenance programs and monitor mobile and offsite tools and inventory, vehicles and trailers as well as ensure health and safety objectives are met. Scheduling repairs and maintenance of the branch facility and vehicles is also an integral part of this role

Ideal Qualifications

A minimum of 7 years industry experience with at least 5 of those years in a senior supervisor/management capacity
Technical degree or industry certifications in one or more fire alarms, sprinklers, HVAC, or vehicle fire suppression
Good comprehension of the service/ fire industry and or technical background
Working knowledge of OHS regulations in a supervisory or management capacity
Computer and system savvy
Selfmotivated and results orientated and capable of moving easily between operating details and broader service objectives
Ability to meet tight timelines and adapt to changing priorities
Ability to travel as required