Order Management Representative - Calgary, Canada - Blackline Safety

Blackline Safety

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Blackline Safety is currently hiring an Order Management Representative within our Customer Care Team. This

Who are you?

You believe in a customer focused company and want to be part of a team that provides world class customer service.

Using your 'Whatever it takes' approach, you support your customers and team to produce high quality results. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and don't shy away from new or changing priorities. Your logical approach and experience contribute to meeting our service level for delivering product to our customers.

You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safety's success in every detail of your day.

What you will do

Process product sales orders accurately according to standards
While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
Using your experience in a supply chain capacity, you will resolve concerns for our internal and external customers
Be an example of professionalism and high standards
Support the Client Success team in the renewal of service plans for our existing customers
Meet customer care goals and service levels for an exceptional customer experience

Skills and Aptitudes

You possess 2 to 3 years of experience in supply chain and / or order processing or related industry
You possess strong business acumen
You understand Credit Card payment processing through an automated system
You have experience with a CRM system
You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
You enjoy customer service and supporting a dynamic team of sales professionals
You have strength in a technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders
You have sound mathematical skills to validate orders and assist our partners with their order inquires
You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
You are organized, detailoriented and can multitask in a fastpaced environment
You are a team player who offers solutions and ideas to continually improve the business
You are proactive in your approach to customer issues
You are outgoing, courteous, ambitious, and present a professional demeanor
You show a passion for customer care and understand new technologies
You are a gogetter with a positive attitude, wanting to make a difference within your team
You can be firm in your delivery of company policies while being empathetic to customers' demands

About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry.

Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs and exposure to explosive or toxic gas.

Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.

Blackline Safety is a publicly traded company (TSX:
BLN).