Clerk Iii - Vancouver, Canada - The City of Vancouver

The City of Vancouver

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:38379

Organization

Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation.

Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world.

Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
The Sewer Operations Records Clerk works within a team of Records Clerks and Dispatchers.

The position oversees the Office Support Clerk III position; maintains work orders and asset data for the water and sewer utility infrastructure; maintains the sewer-line preventative maintenance program; provides support and related sewer infrastructure information to field crews, Superintendents, other CoV business areas, public, and external stakeholders; and provides backup coverage for other Records and Dispatch clerical positions when required.

Specific Duties and Responsibilities

Researches and prepares accurate underground utility packages for crew excavation work as per branch, WorkSafe BC, Provincial, private utility regulations and guidelines, which includes coordinating BC One Call requests and responses in a timely manner.
Plans, prepares and schedules work for crews assigned to the Sewerline Preventative Maintenance Program. Coordinates with the Maintenance Superintendent I to maintain accurate crew schedules to ensure program is on schedule.
Prepares and processes work orders assigned to field crews, invoices and related materials.
Provides accurate sewer infrastructure, utility and work order information to field crews, Superintendents, other CoV staff, public and external stakeholders upon request and in a timely manner.
Updates and maintains asset data in computer systems such as Hansen and Posse.
Researches and prepares asset data and costing reports as requested.
Assists with researching and preparing supporting data and information for Risk Management claims and Freedom of Information requests.
Identifies, documents and implements work process improvements, standardized forms and manuals.
Maintains related training manuals for new policies and procedures to effectively communicate branch decisions and changes.
Maintains a large volume of records and files, both manual and electronically.
Provides training and assistance to other employees when required.
Provides backup coverage for other Records and Dispatch clerical positions when required.
Other duties/responsibilities as assigned.

Qualifications

Education and Experience:

Completion of Grade 1
Supplemented by courses in business, communications, or other related fields and considerable related experience in an administrative environment where providing a wide range of customer service functions and scheduling was required, or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

Sound knowledge of departmental and other policies, regulations, rules, procedures and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
Considerable knowledge of modern office practices and procedures.
Working knowledge of Sewer Operations and 31
Thorough knowledge of business language, grammar, spelling, punctuation and arithmetic.
Considerable knowledge of Hansen, POSSE, VanMap, and other asset management software.
High attention to detail.
Problem solving skills and excellent interpersonal and communication skills are essential.
Ability to communicate effectively both orally and in writing and to prepare nonroutine reports, correspondence and memoranda related to the work.
Ability to identify and follow up on outstanding issues with staff and Superintendents.
Ability to make independent decisions based on knowledge of departmental and City policies, procedures and guidelines.
Ability to organize time efficiently and prioritize tasks according to operational needs.
Ability to multitask and effectively deal with shifting priorities and handle emergency situations in a calm and effective manner.
Ability to deal professionally with the public and other staff and represent the City by providing information and assistance which may involve making decisions requiring explanation of applicable rules and regulations.
Ability to work as an effective team member with other staff.
Proficiency in software programs including Microsoft Office Suite (Outlook, Word, Excel).

The City's CO