Support Assistant A - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 33337

Job Category:
Administrative

Division & Section:
Solid Waste Management Services, SWM Collection & Litter Operations

Work Location:
Ingram Yard, 86 Ingram Drive & Metro Hall, 55 John St.

Job Type & Duration:
Full-Time, 1 Permanent and 3 Temporary Vacancies (12 months)

Hourly Rate and Wage Grade:
$ $39.85

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 4

Posting Period: 23-Feb-2023 to 09-Mar-2023

Major Responsibilities:

Reporting to the Supervisor, Collection Contracts & Program Support, and Manager of Integrated Technology Systems, the Support Assistant A role(s) will be responsible for the efficient management of Solid Waste Customer Service that provides second tier support to City of Toronto residents and provides effective administrative and office support of a senior nature.

Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and coordination of various documentation and processes
Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation
Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes. Assists with operational programs/functions
Administers, prepares, processes and composes documents, statistical summaries and reports
Interprets and applies regulations and practices. Compiles data for analysis, invoicing, forecasting/budgeting
Provides information and guidance to staff, Councillors, the public, agencies, other levels of government etc. orally or in writing
Operates computers utilizing and manipulating a variety of software packages. Prepares and/or presents presentation materials
Attends meetings and hearings and acts as the division and/or unit representative. Signs correspondence to customers as a representative of the corporation
Coordinates meetings, events and schedules. Takes/transcribes minutes

Key Qualifications:

Extensive administrative/clerical experience at a senior level with the demonstrated ability to multitask and effectively carry out the various duties and responsibilities of this position, with mínimal direction.
Considerable experience in providing excellent customer service.

You must also have:

Excellent communication, and interpersonal/presentation skills to act as divisional representative and to liaise with all levels of staff, public, councillors, senior government officials and other external contacts in an efficient, discreet and diplomatic manner.
Ability to utilize billing software (i.e. WMACS) and other City software (i.e. SWAP, TMMS) or equivalent.
Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.
Good knowledge of corporate, divisional and provincial regulations and relevant policies, procedures and guidelines as they relate to actual job duties.
Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.
Ability to prioritize work schedules, handle multiple projects and complete assigned duties within deadlines.
Highly developed interpersonal skills with the ability to communicate effectively, both verbally and in writing and maintain effective working relationships with all levels of staff and the public.
Ability to work independently with mínimal supervision in a dynamic, complex environment, working with a quality improvement focus.
Ability to perform complex solid waste billing calculations for various customer types.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Disability-related accommodation during the