Client Carespecialist - Vancouver, Canada - VCA Animal Hospitals

VCA Animal Hospitals

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Care Specialist:

Vancouver, BC:

Vancouver Animal Emergency and Referral Centre (VAERC) welcomes exceptionally organized multi-taskers who are enthusiastic, self-motivated individuals as full-time
Client Care Specialists. If you excel at customer service, have a passion for client care, and have a love for animals, we are excited to welcome you to our growing team We are building an incredible dream team who are committed to the highest standards of patient and client care. We practice ethical and compassionate medicine and want those individuals who enjoy working within a cooperative team.

Workspace

As a member of VCA Canada, VAERC is a rapidly growing Emergency and Specialty Hospital offering Emergency, Internal Medicine, Surgery, Ophthalmology and Cardiology services.

VAERC has had a four (4) decade presence in Vancouver and we moved to our state-of-the-art facility in July 2016.

Position Overview

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education.

Your role is vital to the success of our hospital You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients.

Your responsibility is to enhance the client's experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Desired Attributes and Requirements

Prior experience in customer service and administrative duties
Prior knowledge/or ability to learn medical terminology
Exceptional client service skills
Empathetic, nurturing and positive attitude
An ability in prioritizing needs, adaptable and open to change
Initiative and are able to carry out assignments independently
Above average time management skills and you pay attention to detail
Previous veterinary experience or you have graduated from an accredited Veterinary Assistant Program is preferred, but not required

What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in
:_We have the right fit for you_

A caring culture of
_Wellness and Appreciation_

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RRSP Employer 5 % Match Program - saving for your future just got easier

Competitive wages and benefits
Annual uniform allowance
Exceptional career development: there is room to grow here
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know._