Guest Retention Manager - Mississauga, Canada - Erin Park Lexus Toyota

Erin Park Lexus Toyota
Erin Park Lexus Toyota
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Erin Park Lexus Toyota is looking for a talented individual who is extremely passionate about the Lexus and Toyota brand.

Erin Park is a family run dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations.

_"Let's Build a Career Together"_ _#erinparkjobs_


As a Guest Retention Manager you are responsible for assisting the sales team to increase our lease penetration by advising guests which model fit their needs.


  • We offer a competitive pay plan with group benefits. _*As the
    Guest Retention Manager you are responsible for:
  • Actively collaborate with product advisors and sales managers daily on communication with active lease/finance guests.
  • Actively collaborate and generate various reports to Senior Management on monthly lease results.
  • To proactively identify and capitalize on new vehicle sales opportunities within the existing lease and finance portfolio.
  • Establish, develop, and maintain strong guest relationships through prospect calls, and maintain detailed summary in our CRM tool (currently Dealer Socket) and Toyota Credit Canada Inc's tool (Customer Reach)
  • Actively communicate with guests to understand their vehicle needs and preferences, offering alternative options based on gathered information.
  • Explain the terms and conditions of shortterm and longterm leases compared to traditional purchase arrangements to guests based on their needs.
  • Create and deliver compelling sales pitches to potential guests.
  • Prepare and organize lease end options for lease buyout guests before turning over to the Business Office.
  • Generate appointments for vehicle sales from the current lease and finance portfolio.
  • Demonstrate and follow Erin Park's 5 Car Keys (i.e. Safety, Integrity, Courtesy, Show, and Efficiency) through daily activities and interactions.

Qualifications:


  • OMVIC License (in progress)
  • Valid G Class drivers license
  • Exceptional communication and interpersonal skills
  • Detailed orientated and ability to problem solve
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