Service Administrator - Kingston, Canada - E.S. Fox Limited

E.S. Fox Limited

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US:

Established in 1934 as a small plumbing and heating company, E.S. Fox Limited today is recognized as a pre-eminent Canadian multi-trade Industrial, Commercial, Institutional and Nuclear constructor and fabricator. E.S.

Fox Limited works in the industries of oil and gas, petrochemical, mining, pulp and paper, steel, automotive, pharmaceutical, casinos, hotels, hospitals, schools, and themed entertainment.

The company is headquartered in Niagara Falls, Ontario, and maintains full-service regional offices in Hamilton, Toronto, Port Robinson, Oshawa, Tiverton, Kingston, Sarnia, and Thunder Bay.

With a strong commitment to health, safety, and the protection of the environment, E.S. Fox Limited has earned a reputation as a people-first, environmentally conscious, socially responsible constructor.

The
Kingston, ON office is seeking an organized, detail oriented and professional
Service Administrator to join the Technical Services team.

WHAT WE OFFER:

A rewarding career opportunity working within the thriving construction industry.

We provide comprehensive benefits, including:

An attractive health and dental benefits package including an Employee Assistance Program
Group RSP
Competitive compensation
Support of professional growth

SUMMARY OF THE ROLE:

Reporting to the Technical Services Manager, the Service Administrator is responsible for overseeing aspects of work related to daily activities while maintaining accuracy and meeting company targets.

The key clients that this role supports include service customers, and service technicians.

KEY RESPONSIBILITIES:

Dispatch service calls to technicians and follow up with the customers
Issue purchase orders to technicians and process through the internal system
Submit orders and follow up on parts and equipment
Compose quotes for repairs and assist with tender closings
Process billings using an internal software program, and review invoices/credits with department manager
Audit and process all field workers payroll

KNOWLEDGE AND EDUCATION REQUIREMENTS:

Completion of a postsecondary diploma in Business Administration.
Strong understanding of computer systems and software
Understanding mechanical systems and appropriate codes and industry standards is not a requirement but is considered an asset.

SPECIFIC EXPERIENCE AND SKILLS

Previous administration and dispatch experience is preferred
Experience working within a similar construction environment is considered a strong asset
Ability to understand and maintain knowledge of pricing policies and procedures for technical services.
Adept in learning and adapting to new technologies and software
Proficiency in the use of Microsoft Office (Specifically Word and Excel)
Ability to multitask, adapt and selforganize in high volume working environments
Strong track record of excellent customer service and maintaining customer confidence
Excellent communication skills (both verbal and written)
Strong interpersonal skills

PERSONAL ATTRIBUTES:

Punctual
Strong customer orientation
Well organized and responsive
Analytical
Sense of urgency and follow up
Excellent problem solver and decision maker

E.S. Fox Limited is an equal opportunity employer committed to providing an inclusive workplace. We will accommodate applicants with disabilities throughout the recruitment and selection process. Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process.