Service Business Manager - Mississauga, Canada - Bystronic Canada Ltd

Description

Service Business Manager

Bystronic Canada

Who we are. What we do.

We are Bystronic - a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.


In a nutshell

We are looking for experienced and passionate Service and People Leader who will drive growth of after sales & customer activities in Canada and motivate Service teams to strive for excellence.

What drives this department

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff.

Knowing that our contributions have a positive effect is incredibly satisfying.


What you will be doing

• Lead and promote the Bystronic culture and values. Creates a positive and inclusive working environment for all team members.
• Responsibility to ensure customer satisfaction through the continual focus on NPS and the achievement of all global leading and lagging indicators.
• Execute on After Sales service activities with team and support functions to ensure consistent achievement of targets aligned to strategic goals of Global organization.
• Work closely with Service Operations Manager to provide superior service to our customers.
• Monitor and maintain turnover and headcount in Service department and promote training and development.
• Lead employees in the areas of responsibility in accordance with superior and corporate guidelines, set appropriate individual objectives aligned with the global strategy and targets.
• Develop team by providing performance feedback, coaching and motivation; responsible for the planning and support the completion of team training; assess employees' strengths and development needs and establish personal development plans; hold constructive career development discussions.
• Manage customer invoicing of servicerelated revenues.
• Manage customer collections of outstanding service invoices.
• Lead our Health and Safety initiatives.
• Report budgetary results versus target performance on monthly basis to the global service team.
• Review and approve weekly hours and activities for payroll.

Your education & experience

• Bachelor's Degree in Business Administration, Engineering or related fields.
• 35 years of experience in a businesstobusiness field service environment, ideally 3+ years of management experience directing multiple serviceoriented professionals
• Strong business acumen Basic business acumen.
• Applicable product and industry knowledge associated with industrial customer solutions, technology, and services.
• Organized with strong time management skills
• Attention to detail and proven ability to complete tasks in a timely manner
• Strong communications skills (verbal and written), especially for client relatinship and collection calls.
• Willingness to travel up to 20% within the specific region, occasionally outside.

What you need to succeed

• Basic business acumen and finance skills, understanding both customer satisfaction &financial drivers
• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers even in a challenging environment

What else you can bring to the table

• Competitive, determined to succeed, passionate in supporting others to succeed.
• Task & project management skills
• Communication, presentation, negotiation, coaching and basic training skills

Your edge

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

What's in it for you
Our culture is driven by innovation, openness and commitment to our customers, to our colleagues and to our company. We offer a wide range of responsibilities, development opportunities, the highest technology standards & innovation in the industry. We support and develop our employees to enhance their career and develop their skills & knowledge. In return to your efforts & results, we offer attractive compensation package and social benefits.


People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond.

At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success.

Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technolo