Client Services Coordinator - Hamilton, Canada - Ontario Aboriginal Housing Services

Ontario Aboriginal Housing Services

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Position:
Client Services Coordinator

Closing:
Posting will remain open until filled

Term:
Full Time (35 hours per week)

Salary Range
:
Starting wage between $54,800 and $64,400 based on experience and qualifications. Maximum compensation for this position is $74,000 per year. Compensation is based on a 35-hour work week.

Our Vision is "to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.

"

We are currently seeking a Client Services Coordinator for our office in Hamilton, Ontario.

PLEASE APPLY ON OUR CAREERS PAGE:

In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit ancestry, and are asked to self-identify on their cover letter .

Compensation:

In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package.

This comprehensive compensation package includes:

Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
Comprehensive medical & dental benefits + company vehicles available for fieldwork;

- $1000 Health Spending Account + $1000 Wellness Spending Account per employee;

Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, Easter Monday and Family Day;
Opportunity for cultural, educational, and other approved leaves;
Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
A competitive salary in the pay band 6, $54,800 $64,400.

Duties and responsibilities will include, but not be limited to the following:

Support OAHS's mission and vision and make significant contributions to the achievement of the corporate strategic plan;
Contributing to achievement of division and organization key performance indicators;
Responsible for assisting in all administrative aspects of direct client services including but not limited to phone support, building and property maintenance, tenant movein and move outs and program compliance;
Scheduling of property inspections in tandem with field staff while utilizing and maintaining data integrity in OAHS database;
Requesting quotes utilizing field scopes and creation of associated Purchase orders based on work required while adhering to OAHS Procurement and Contractor selection processes;
Contractor followup regarding issued work, timelines as well as invoice and payment processing;
Preparation of notices to tenants as required and occasionally attending resulting Tribunal Hearings as a representative of OAHS;
Follow up with tenant, contractors and staff regarding maintenance work orders and updating notes on a daily basis;
Maintain accurate records in the OAHS property management systems, producing required reports, letters, and spreadsheets;
Collaborate closely with Field staff and Property manager to schedule and update administrative supports, contractor coordination, purchase orders created based on field inspections and follow up inspections required;
Other duties as required.

Secondary Duties as required, but not limited to the following:

Carrying out property inspections, site visits and preparing written inspection reports and work specifications;
Inspecting work performed by contractors to ensure completeness and quality in accordance with specifications;
Conducting Tenant Move ins and Move outs;
Securing vacated units;
Completion of other field related responsibilities utilizing provided equipment and software;
Other field duties as required.
Appreciation for Indigenous cultures and a values system that believes in assisting people;
College Diploma/Certification in business, administration, or related disciplines or other related programs or a combination of education and related experience;
Postsecondary education or experience in construction, home repairs or related disciplines would be an asset;
Demonstrated experience and knowledge in property maintenance and/or property management;
Experience with the Landlord and Tenant Board, social services, and other service sectors would be an asset;
Demonstrated ability to work independently and within a highly motivated, professional, and resultsoriented team;
Knowledge of Microsoft Office suite and other software products (including Property Management systems);
Ability to communicate professionally using multiple channels with a variety of stakeholders both internal and external to the organization; and
Strong interpersonal skills and demonstrated ability to contribute to the achievement of team go