Auditing Technician - Canada - Sun Peaks Grand Hotel

Description

Do you enjoy outdoor recreation and customer service? Join our team this summer and enjoy working in a fun and exciting environment while making a positive impact on guest experience and safety As an Audit Technician, you will be responsible for monitoring and auditing lift access to prevent unauthorized entry, troubleshoot pass and ticket issues, identify potential loss, and investigate any suspicious activity.

Compensation Information:

$18.75 per hour

Physical Requirement:

Light, may involve handling loads of 5kg but less than 10kg, predominately in an indoor setting.

Accountabilities:

• Daily audits of our access control system to ensure that all guests are in compliance with our policies and procedures
• Identify and report access control issues or irregularities, as well as providing recommendation for resolution
• Perform investigations related to access control violations, including reviewing footage from security cameras and collecting evidence
• Work alongside Guest Services and Lift Operations to prevent and deter theft and other losses
• Maintain accurate records of all access control and loss incidents, entering data across software systems in an efficient and timely manner
• Provide exceptional customer service to guests and address concerns or questions related to access control or loss prevention
• Staying up to date with operation standards across departments to set and maintain consistent policies and procedures that can be easily followed

Ideal Candidate:

• Strong attention to detail and ability to identify issues or irregularities in access control
• Ability to work effectively in a team-oriented environment as well as independently, and collaborate with other departments to achieve common goals
• Excellent communication skills and ability to provide exceptional customer service
• This job holds incentives and is an excellent opportunity for individuals who enjoy working

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.

In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you'll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family hotel rates at Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• ( Insert bonus language for Winter)

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.