System Support Specialist - Argyle, Canada - YMCA Ottawa

YMCA Ottawa

Verified Company

Argyle, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Position:
System Support Specialist (Health, Fitness and Aquatics) - Multiple Locations

Location: 180 Argyle Ave. and 1525 Du Parc Ave.

Type:
Full-time, preferred start date as soon as possible

Preferred start date:
Friday, May 19, 2023

Closing date:
Tuesday, May 16, 2023

Overview

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions.

Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated.

The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

Free Y membership
Discounted Y program fees (including health & fitness programs, child care, and camps)
Access to an Employee Assistance Program
Health and dental insurance for fulltime, permanent employees
Development courses at no cost in several areas
100% coverage for renewal of professional designations
Up to 27 vacation days per year, including two float days and one birthday vacation for fulltime, permanent staff
Longterm disability and life insurance for fulltime, permanent employees
Workplace pension plan available for fulltime, permanent employees
Extended Maternity leave to all our staff up to 6 more months after the year of leave

What do you offer?

Reporting to the General Manager, the System Support Specialist is a technical expert of the Associations Recreation and Membership Management System and is responsible for its upkeep, integrity, maintenance and reliable operation.

This position will liaise with the IT Systems Administrator to develop, implement, configure, test, deliver and improve new features and functions of the system to integrate existing business processes that will maximize operational efficiency and effectiveness.

The System Support Specialist is tasked with ensuring the Y is forever evolving, modernizing and improving service delivery through innovative channels.

The System Support Specialist supports sales functions for new members and helps foster member retention.

This position supports bi-monthly fee collection runs and assists in the development and maintenance of a series of reports and dashboards that display accurate key metrics to measure business performance including, but not limited to, active membership numbers, collected revenue and outstanding debt.

The System Support Specialist is responsible to ensure the correct setup and configuration of classes, courses and schedules in the Recreation and Membership Management System for the teams within Health, Fitness and Aquatics and ensuring relevant information is communicated across Association Departments such as Finance, IT and Marketing.

The System Support Specialist must communicate in a thorough, clear and timely manner to support information sharing and goal achievement across the Association.

This position facilitates the training of new staff on software and requires leadership qualities to delegate tasks and provide feedback to a team of users.

This position functions in a help desk capacity to provide ongoing technical support to both staff and clients as it relates to program registration, payment collection, general inquiries and problem solving within the Recreation and Membership Management System.

Some of the tasks of this position include:

Liaising with the IT Systems Administrator to develop, implement, configure, test, deliver and improve new features and functions of the system.
Ensuring the Y is forever evolving, modernizing, and improving service delivery through innovative channels.
Supporting sales functions for