Overnight Front Desk Support Worker - Toronto, Canada - YWCA Toronto
Description
_YWCA Toronto transforms lives. As the city's largest multi-service women's organization, we help women and gender diverse_- people escape violence, move out of poverty and access safe, affordable housing._
- We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality._
Internal and External Job Posting
Overnight Front Desk Support Worker (Contract)
YWCA Davenport
JOB ID:
DAV856
Employment Type:
Full-Time, Contract
Work Hours:35 hours per week (Sunday to Thursday, 11:00pm - 7:00am)
Salary:
$49,329, annually (L5), plus comprehensive benefits
Location:348 Davenport Road, Toronto, Ontario, M5K 1K6
Contract Start Date:
April 11, 2023
Contract End Date:
September 9, 2024
Internal Application Deadline:
Wednesday, March 29, 2023
External Application Deadline:
Friday, March 31, 2023
JOIN OUR TEAM
The Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for participants within a feminist framework.
ABOUT YWCA TORONTO- YWCA DAVENPORT
YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people years of age) and adult women and gender-diverse people (25 and older).
This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.
KEY RESPONSIBILITIES
- Greets and directs participants, contractors and suppliers to the site;
- Answers telephone and in person inquiries regarding YWCA Davenport; directs calls to the appropriate staff or program including property services, security, on call, frontline staff and management;
- Maintains building entry, ensuring access to authorized persons only;
- Handles client complaints and issues with tact and diplomacy, deescalating the potential for conflict;
- Receives and distributes all incoming supplies and other deliveries for the programs including courier; sorts and distributes incoming mail;
- Applies knowledge of the issue of trauma and the dynamics of abuse to respond effectively to tenant request for support;
- Overnight Front Desk Support Worker, Contract, YWCA Davenport Page 1 of
- Assists in providing orientation to new residents to ensure familiarity and understanding of programs, staff and community environment;
- Provides maintenance requests from the residents and staff to the appropriate property services staff.
QUALIFICATIONS
- Completion of an undergraduate university degree in a relevant field (e.g. Social Work);
(Cases for Equivalencywill be considered); - 13 years directly related work experience in shelter environment;
- Excellent customer service and interpersonal skills;
- Knowledge of harm reduction framework;
- Knowledge and experience in deescalating conflict and responding to crisis situations;
- Toronto Hostel Training Centre's certificate an asset;
- Ability to use equipment relevant to the position (i.e. computer, phone system, security monitoring)
- Strong interpersonal and communication skills;
- Ability to deliver culturally sensitive service in a multicultural environment;
- Must have working knowledge of Microsoft Word and Excel;
- Experience working with diverse individuals and groups within the shelter environment (e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.);
- Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an antioppression framework and trauma informed practices;
- Knowledge of a second language an asset;
- Ability to think independently, possess good judgment, demonstrate proven problemsolving skills and effective decisionmaking skills.
Vaccination Policy:
HOW TO APPLY
Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.
YWCA Toronto is a Scent-Sensitive Workplace.
Posting Date:
March 20, 2023
Job Types:
Full-time, Fixed term contract
Contract length: 17 months
Salary:
$49,329.00 per year
Benefits:
- Company pension
- Dental care
- Disability i
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