Service Delivery Manager - Vancouver, Canada - CGI

CGI

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ready to join an outstanding culture that embraces diversity, values corporate social responsibility and offers the freedom to innovate, influence decisions, and chart an exciting career?

CGI is more than just an IT company.

Join a team that supports the local community with the ability draw on global best-in-class talent Benefits include a share purchase program, profit sharing, wellness credits, training and development programs, and flexible work schedules.

We are currently seeking a Service Delivery Manager in Vancouver, and we need your skills, passion, and dedication to lead our team and assume ownership for delivering high quality IT services to our provincial government clients.

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today — one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities

Collaborate with various Development and Business teams, providing input and delivering solutions that support various business initiatives
Proactively identify opportunities, conduct analyses/needs assessments and cost/benefit assessments with the goal of improving IT operations
Work with multiple partner groups to identify business priorities
Assess current and future workload demands and articulate operational priorities and supply constraints (staffing / infrastructure resources)
Identify, document, and implement operational processes that continually improve IT service offerings
Correctly interpret and adhere to the business contract and operate within committed governance processes
Deliver all services within established schedules, budgets and standards, ensuring SLAs are met each month, complete with timely status reporting, risk mitigation, issue resolution and escalation as required
Manage the daytoday client relationship
Establish relationships with key clients and associates
Execute on programs, projects, investment plans and business cases to meet strategic objectives, as well as ensuring key operational metrics are maintained

Required qualifications to be successful in this role

Five plus (5+) years in a technical management / leadership role in an IT operations organization
Strong experience managing small and large number and complexity of systems
Experience with Incident Management and facilitating Problem Management activities
Experience presenting to Senior Executives or Clients on IT Operational priorities
Track record for successful project management and financial management
Experience managing local and remote Data Centres and staff (desirable)
Experience supporting and implementing ITIL v2/3 (desirable)

Professional Attributes