tour guide - Whitehorse, Canada - Arctic Range Adventure Ltd.

Description

• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Asset languages

• Japanese
• Spanish; Castilian

Work site environment

• Outdoors

Work setting

• Urban area
• Rural area

Tasks

• Drive sightseeing or tour vehicle
• Confirm transportation and accommodation reservations
• Collect administration or entrance fees
• Co-ordinate recreation activities
• Describe points of interest, answer questions and supply information
• Resolve itinerary and other problems
• Ensure and monitor luggage transfers
• Assist clients with check-in procedures for accomodation and/or transportation
• Develop and deliver commentaries
• Utilize microphones or other communication device to provide directions and other pertinent information to visitors
• Attend to international border crossings
• Co-ordinate activities with local tour guides or leaders of performance groups
• Provide information on tipping customs, currency exchange rates, metric conversion and other details
• Sell souvenirs
• Assist clients/guests with special needs
• Conduct guided tours of museums, gallery exhibitions and historical, heritage and other sites, answer inquiries and provide information
• Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments

Certificates, licences, memberships, and courses

• First Aid Certificate
• CPR Certificate

Type of guide

• Tour Director
• Escorted group travel guide
• Escorted individual travel guide
• Step-on local guide
• Meet and greet local guide
• On-site local guide
• Driver-guide, local
• Walking tour guide

Tours focus

• Historical sites
• Sightseeing
• Bus tours
• Walking tours

Number of tours guided

• 10 tours and +

Geographical areas of specialization

• Canada

Security and safety

• Driver's validity licence check
• Driving record check (abstract)

Transportation/travel information

• Valid driver's licence
• Willing to travel
• Willing to travel cross-border
• Willing to travel for extended periods
• Willing to travel overnight
• Willing to travel regularly

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Walking
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gratuities
• Group insurance benefits

Other benefits

• Learning/training paid by employer
• Team building opportunities
• Travel insurance
• Wellness program

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees