Service Administrator - Abbotsford, Canada - Fraser Valley Fire Protection Ltd
1 week ago
Description
Service Administrator
We are looking for a person with varied office administration experience in the Fire Protection industry, willing to support our office team with wide-ranging tasks and responsibilities.
We're in search of an organized, detail-oriented multitasker who has a keen eye for detail, a passion for accuracy with a background in the fire protection industry with scheduling and dispatch.
You will be primarily responsible for:
Generate Estimates
- Review service reports
- Enter parts and labour codes into an estimate
- Forward estimate to customer for review
- Followup with customers to ensure they received and understand their estimate
- Review customer information
- Contact customer with date for service
- Create work orders and calendar entry within INFOtrac software
- Prepare paperwork and service reports for service appointments
- Check database for outstanding estimates to match up with service
Requirements for this position:
- Positive attitude with the willingness to learn new procedures
- Administrative experience (minimum of 5 years)
- Strong working knowledge of Microsoft 36
- Excellent attention to detail
- Customer service skills
- Experience with general office operations and procedures
- Solid ability to multitask
- Superior Communication skills
- Service scheduling and dispatch skills
- Multi tasking in a fast paced work environment
- Ability to learn new systems and procedures quickly
Following standard waiting periods, benefits include a flex-plan for both Health and Dental coverage and a company-matched retirement savings plan.
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